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ServiceNow

ServiceNow IT Operations Management

Composite Score

8.3 /10

CX Score

8.7 /10

50 Reviews Write a Review

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What is ServiceNow IT Operations Management?

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.

Company Details

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Awards & Recognition

ServiceNow IT Operations Management won the following awards in the Systems Management category

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3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

5 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2024

1 Top Rated Capabilities

0 Top Rated Features

2024

ServiceNow IT Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Operations Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Operations Management?

2% Negative

1% Neutral

97% Positive

Pros

Performance Enhancing
Respectful
Reliable
Fair

Feature Ratings

Average 82

Infrastructure Monitoring

100

Applications Monitoring

Network Performance Management

Centralized Dashboard

Multi-Site Functionality

Server Performance Monitoring

Cloud Monitoring

Automated Remediation

Event Correlation & Management

Access Rights Management

Network Configuration Management

Vendor Capability Ratings

Average 81

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of Customization

Also Featured in...

AIOps

Score 7.9

View ServiceNow IT Operations Management in this category (opens in a new tab)

ServiceNow IT Operations Management Reviews

Gene Y.

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

difficult to use, but a good product

Likeliness to Recommend

7 /10

What differentiates ServiceNow IT Operations Management from other similar products?

versatility and breath of features

What is your favorite aspect of this product?

integration with monitoring and ticket management

What do you dislike most about this product?

complexity, not very intuitive

What recommendations would you give to someone considering this product?

do your research before you buy

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Pravin Kumar K.

Role: Operations
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Operations Management from other similar products?

One_Stop ITIL tool for your entire Enterprise/Organisation

What is your favorite aspect of this product?

Reporting Easy of use of every module Integration with third party tools

What do you dislike most about this product?

When you pull huge data or perform multiple transaction/processing data, it will lag.

What recommendations would you give to someone considering this product?

Buy IT. This is the future.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dorit Y.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

Flexible to configure request and automation.

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Operations Management from other similar products?

ITSM is focused on how services are delivered by IT teams

What is your favorite aspect of this product?

Managing our time at work by able to use WF , automation, managing sprints and projects.

What do you dislike most about this product?

Need to update the UI. The color scheme need to be changed since sometimes the background is difficult to view.

What recommendations would you give to someone considering this product?

My advice to others is to make sure they understanding what they are going to use ServiceNow for which is important.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Most Popular ServiceNow IT Operations Management Comparisons

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ServiceNow IT Operations Management

What is ServiceNow IT Operations Management?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

ServiceNow IT Operations Management Ratings

88 Likeliness to Recommend

98 Plan to Renew

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love ServiceNow IT Operations Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Infrastructure Monitoring Continuously monitor the health, availability, and performance of infrastructure across servers, networks, storage, virtual machines, and cloud resources.

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Network Performance Management Includes network performance analysis, bandwidth monitoring, and capacity planning.

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Multi-Site Functionality Centralized management of resources across multiple remote locations.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Automated Remediation Automated or AI remediation of alerts due to exceeding defined thresholds e.g. trigger scripts to address low disk space alerts.

Event Correlation & Management Correlate and filter events (e.g., setting thresholds) to identify and report only meaningful alerts.

Access Rights Management Ability to track and manage user access of sensitive data and systems

Network Configuration Management Provide configuration change tracking, configuration backup scheduling, and compliance monitoring for defined standards.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

AIOps

ServiceNow IT Operations Management Reviews

Gene Y.

difficult to use, but a good product

Likeliness to Recommend

Pros

Pravin Kumar K.

Fantastic product!

Likeliness to Recommend

Pros

Dorit Y.

Flexible to configure request and automation.

Likeliness to Recommend

Pros

Most Popular ServiceNow IT Operations Management Comparisons

Oracle Enterprise Manager

AWS Systems Manager

Datadog

Microsoft System Center

Microsoft Operations Management Suite

IBM Power Systems

1
Since last award

Feature Ratings

Infrastructure Monitoring

Applications Monitoring

Network Performance Management

Centralized Dashboard

Multi-Site Functionality

Server Performance Monitoring

Cloud Monitoring

Automated Remediation

Event Correlation & Management

Access Rights Management

Network Configuration Management

Vendor Capability Ratings

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of Customization