Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

ServiceNow

ServiceNow IT Operations Management

Composite Score

7.9 /10

CX Score

8.1 /10

21 Reviews Write a Review

Claim Software

What is ServiceNow IT Operations Management?

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ServiceNow IT Operations Management won the following awards in the AIOps category

Filter By

2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation

Latest Award, 2026

10 Top Rated Capabilities

7 Top Rated Features

2025

Strategy and Innovation
Conflict Resolution

2025

7 Top Rated Capabilities

7 Top Rated Features

2024

ServiceNow IT Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Operations Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

2
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Operations Management?

3% Negative

2% Neutral

95% Positive

Pros

Helps Innovate
Fair
Unique Features
Effective Service

Feature Ratings

Average 84

Incident Management Automation

Problem Management Automation

Event & Alert Management Automation

Change Control Automation

Performance & Capacity Management Automation

Analyze Discovery Data

Data Visualization

Analyze Activity Data

Explainable and Trainable Algorithms

Security Operations Automation

Operational Task Automation

Vendor Capability Ratings

Average 86

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Usability and Intuitiveness

Quality of Features

Also Featured in...

Systems Management

Score 8.1

View ServiceNow IT Operations Management in this category (opens in a new tab)

ServiceNow IT Operations Management Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2021

Delivered what it promised

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Srinivas K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Single Platform for requirements

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Operations Management from other similar products?

ServiceNow is a Single Platform for ITSM, ITOM, Secops, HR ITBM etc..

What is your favorite aspect of this product?

ITSM, and ITOM and SAM

What do you dislike most about this product?

Event management needs to be improved

What recommendations would you give to someone considering this product?

its great tools for enterprises who want to invest for longterm, it will provide ROI, if it's been utilized fully.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rhenan D.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Easy to use and give a Opex reduction

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Operations Management from other similar products?

Innovation

What is your favorite aspect of this product?

How AIOps works

What do you dislike most about this product?

Coast and plugins

What recommendations would you give to someone considering this product?

To get ITSM, CMDB, ITOM and AIOps components

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Effective Service

Most Popular ServiceNow IT Operations Management Comparisons

Dynatrace
Compare
BigPanda
Compare
Splunk AppDynamics
Compare
Splunk IT Service Intelligence
Compare
New Relic
Compare
VuNet vuSmartMaps
Compare

See All Alternatives

ServiceNow IT Operations Management

What is ServiceNow IT Operations Management?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

ServiceNow IT Operations Management Ratings

87 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ServiceNow IT Operations Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Change Control Automation Algorithms automate change control tasks e.g. track/assess technical changes, suggest risk/impact of changes, detect unauthorized changes, manage change windows

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Explainable and Trainable Algorithms Decisions and actions generated by the tool can be reviewed, and adjustments can be made to decision-making algorithms to improve results.

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Also Featured in...

Systems Management

ServiceNow IT Operations Management Reviews

Delivered what it promised

Likeliness to Recommend

Pros

Srinivas K.

Single Platform for requirements

Likeliness to Recommend

Pros

Rhenan D.

Easy to use and give a Opex reduction

Likeliness to Recommend

Pros

Most Popular ServiceNow IT Operations Management Comparisons

Dynatrace

BigPanda

Splunk AppDynamics

Splunk IT Service Intelligence

New Relic

VuNet vuSmartMaps

2
Since last award

Feature Ratings

Incident Management Automation

Problem Management Automation

Event & Alert Management Automation

Change Control Automation

Performance & Capacity Management Automation

Analyze Discovery Data

Data Visualization

Analyze Activity Data

Explainable and Trainable Algorithms

Security Operations Automation

Operational Task Automation

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Usability and Intuitiveness

Quality of Features