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ServiceNow

ServiceNow BCM

Composite Score

7.5 /10

CX Score

7.5 /10

19 Reviews Write a Review

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What is ServiceNow BCM?

Disruptions are a persistent threat to any organization. Severe weather, natural disasters, supply chain disruptions, IT and utility outages all have the potential to bring business operations to a halt. ServiceNow Business Continuity Management (BCM) enables business and technology operations to plan, exercise, and effectively recover from business disruptions in less time.

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Company Details

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ServiceNow BCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow BCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow BCM?

0% Negative

11% Neutral

89% Positive

Pros

Reliable
Trustworthy
Unique Features
Saves Time

Feature Ratings

Average 78

AI What-If Modelling

100

Operational Resilience Planning

AI Compliance Review

AI Report Builder

Multilingual Support

Reporting

Role-Based Access

Import from MS Office

Plan Management

Vendor Security Compliance

Dependency Mapping

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Business Value Created

Quality of Features

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support

Availability and Quality of Training

ServiceNow BCM Reviews

JAGADESH G.

Role: Operations
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Excellent product

Likeliness to Recommend

10 /10

What differentiates ServiceNow BCM from other similar products?

Uniqueness

What is your favorite aspect of this product?

Everything

What do you dislike most about this product?

Nothing much

What recommendations would you give to someone considering this product?

Try it once and get used to this product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Vinayak B.

Role: Information Technology
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Good tool but lacks essential integrations.

Likeliness to Recommend

10 /10

What differentiates ServiceNow BCM from other similar products?

Integration with IT Services: ServiceNow BCM connects easily with IT service management, giving a complete view of business continuity related to IT. Automation Features: It has tools that automate tasks, making processes faster and responses quicker during emergencies. Real-Time Reporting: The platform offers advanced reporting tools to help organizations track and analyze their continuity plans effectively. Easy-to-Use Interface: The user-friendly design makes it simple for teams from different departments to navigate and use.

What is your favorite aspect of this product?

The automation tools help save time and reduce manual work. Real-time reporting provides instant insights into business continuity plans. The user-friendly interface makes it easy for everyone to use.

What do you dislike most about this product?

The setup process can be complex and time-consuming. Some features may feel overwhelming due to their complexity. Limited integration options with other tools can hinder functionality.

What recommendations would you give to someone considering this product?

Take the time to thoroughly understand the setup process to avoid complications. Explore available training resources to maximize the use of its features. Assess your current tools to ensure they can integrate well with ServiceNow BCM for a smoother experience.

Pros

Caring
Saves Time
Efficient Service
Respectful

Awantika P.

Role: Finance
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Powerful, Integrated Solution

Likeliness to Recommend

9 /10

What differentiates ServiceNow BCM from other similar products?

ServiceNow BCM differentiates itself by being part of the broader ServiceNow platform, allowing seamless integration with IT Service Management (ITSM) and risk management processes.

What is your favorite aspect of this product?

One of the most compelling aspects of ServiceNow BCM is its seamless integration with IT Service Management.

What do you dislike most about this product?

One potential drawback of ServiceNow BCM is the complexity of initial setup and configuration.

What recommendations would you give to someone considering this product?

While considering ServiceNow BCM, ensure it integrates with your existing systems, especially if you already use ServiceNow modules. Consider the cost-benefit ratio, especially if using multiple modules, and integrate risk management for a holistic approach to business continuity.

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Cons

Less Inspiring
Less Caring

ServiceNow BCM

What is ServiceNow BCM?

Company Details

Need Assistance?

ServiceNow BCM Ratings

91 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love ServiceNow BCM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

AI What-If Modelling Evaluate your plan's readiness for What-If scenarios, and generate scenarios for tabletop planning exercises.

Operational Resilience Planning Support resilience planning that meets OpRes regulations (e.g., DORA, OSFI, etc.).

AI Compliance Review AI-driven evaluation against a selected standard (e.g., ISO22301); reports non-compliance findings and makes remediation recommendations.

AI Report Builder Generate a report from a prompt to an AI assistant (e.g., report the % of plans updated last month).

Multilingual Support Support multiple languages across the platform, including the user interface, data entry/content, notifications, and reports.

Reporting Generate real-time and scheduled reports on KPIs and overall program status, with configurable views, and exportable to PDF/Excel.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Import from MS Office Import existing BCM documentation from MS Office documents not just as attachments, but import it as data into the new tool.

Plan Management Ability to assign tasks, schedule tasks i.e. due dates, report plan development status i.e. incomplete tasks, and automate sending task reminders.

Vendor Security Compliance The hosted solution is in compliance with cloud security standards such as FedRAMP or SSAE 16 SOC 2, and security certifications such as ISO 27001 and 27000.

Dependency Mapping Document business process dependencies such as people, sub-processes, technology, facility, and suppliers in a visual manner e.g. topology diagram.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

ServiceNow BCM Reviews

JAGADESH G.

Excellent product

Likeliness to Recommend

Pros

Vinayak B.

Good tool but lacks essential integrations.

Likeliness to Recommend

Pros

Awantika P.

Powerful, Integrated Solution

Likeliness to Recommend

Pros

Cons

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Feature Ratings

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AI Compliance Review

AI Report Builder

Multilingual Support

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Import from MS Office

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