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ServiceNow

ServiceNow BCM

Composite Score

7.5 /10

CX Score

7.5 /10

19 Reviews Write a Review

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What is ServiceNow BCM?

Disruptions are a persistent threat to any organization. Severe weather, natural disasters, supply chain disruptions, IT and utility outages all have the potential to bring business operations to a halt. ServiceNow Business Continuity Management (BCM) enables business and technology operations to plan, exercise, and effectively recover from business disruptions in less time.

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Company Details

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ServiceNow BCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow BCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow BCM?

0% Negative

11% Neutral

89% Positive

Pros

Reliable
Trustworthy
Unique Features
Saves Time

Feature Ratings

Average 78

AI What-If Modelling

100

Operational Resilience Planning

AI Compliance Review

AI Report Builder

Multilingual Support

Reporting

Role-Based Access

Import from MS Office

Plan Management

Vendor Security Compliance

Dependency Mapping

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Business Value Created

Quality of Features

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support

Availability and Quality of Training

ServiceNow BCM Reviews

Naveen K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

"Robust BCM Platform with Room for Expansion"

Likeliness to Recommend

10 /10

What differentiates ServiceNow BCM from other similar products?

ServiceNow BCM offers highly configurable workflows that can be tailored to suit the specific needs and requirements of organizations.

What is your favorite aspect of this product?

his integration enables seamless collaboration between business continuity management and other critical IT and business functions, streamlining operations and improving overall efficiency.

What do you dislike most about this product?

The platform's extensive capabilities and customizable features can lead to a steep learning curve for new users, requiring additional time and resources for training and implementation.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alex L.

Role: Operations
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Just lacked a lot of things

Likeliness to Recommend

4 /10

What differentiates ServiceNow BCM from other similar products?

Haven't looked too far, but seems easy to replicate

What is your favorite aspect of this product?

easy to use

What do you dislike most about this product?

So much room for improvement

What recommendations would you give to someone considering this product?

It does the basics

Pros

Caring
Saves Time
Effective Service
Respectful

Cons

Less Efficient Service

Het P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy to use functionality but little bit costly.

Likeliness to Recommend

10 /10

What differentiates ServiceNow BCM from other similar products?

Better user interface and mind blowing architecture to support various needs of our organization.

What is your favorite aspect of this product?

Functionality

What do you dislike most about this product?

Cost structure

What recommendations would you give to someone considering this product?

Buy this product it is worthy.

Pros

Continually Improving Product
Trustworthy
Efficient Service
Respectful

ServiceNow BCM

What is ServiceNow BCM?

Company Details

Need Assistance?

ServiceNow BCM Ratings

91 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love ServiceNow BCM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

AI What-If Modelling Evaluate your plan's readiness for What-If scenarios, and generate scenarios for tabletop planning exercises.

Operational Resilience Planning Support resilience planning that meets OpRes regulations (e.g., DORA, OSFI, etc.).

AI Compliance Review AI-driven evaluation against a selected standard (e.g., ISO22301); reports non-compliance findings and makes remediation recommendations.

AI Report Builder Generate a report from a prompt to an AI assistant (e.g., report the % of plans updated last month).

Multilingual Support Support multiple languages across the platform, including the user interface, data entry/content, notifications, and reports.

Reporting Generate real-time and scheduled reports on KPIs and overall program status, with configurable views, and exportable to PDF/Excel.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Import from MS Office Import existing BCM documentation from MS Office documents not just as attachments, but import it as data into the new tool.

Plan Management Ability to assign tasks, schedule tasks i.e. due dates, report plan development status i.e. incomplete tasks, and automate sending task reminders.

Vendor Security Compliance The hosted solution is in compliance with cloud security standards such as FedRAMP or SSAE 16 SOC 2, and security certifications such as ISO 27001 and 27000.

Dependency Mapping Document business process dependencies such as people, sub-processes, technology, facility, and suppliers in a visual manner e.g. topology diagram.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

ServiceNow BCM Reviews

Naveen K.

"Robust BCM Platform with Room for Expansion"

Likeliness to Recommend

Pros

Alex L.

Just lacked a lot of things

Likeliness to Recommend

Pros

Cons

Het P.

Easy to use functionality but little bit costly.

Likeliness to Recommend

Pros

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Feature Ratings

AI What-If Modelling

Operational Resilience Planning

AI Compliance Review

AI Report Builder

Multilingual Support

Reporting

Role-Based Access

Import from MS Office

Plan Management

Vendor Security Compliance

Dependency Mapping

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Business Value Created

Quality of Features

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

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Availability and Quality of Training

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