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Semrush Logo Award Winner Product Badge
Semrush

Semrush

Composite Score
8.9 /10
CX Score
9.2 /10

What is Semrush?

Semrush is a leading online visibility management software-as-a-service platform. With over 50 products, tools and add-ons across online visibility management, including tools for search, content, social media and market research, data for more than 140 countries, seamless integration with Google and task management platforms, Semrush is a critical solution for all companies who are serious about online presence.

Company Details


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Awards & Recognition

Semrush won the following awards in the Customer Intelligence category

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Semrush Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Semrush.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Semrush?

0% Negative
2% Neutral
98% Positive

Pros

  • Helps Innovate
  • Performance Enhancing
  • Respectful
  • Effective Service

Feature Ratings

Average 84

Data Visualization

87

Audience Demographics

85

Metadata Management

85

Audience Segmentation

84

Customer Journey Modelling

84

API Framework

84

Predictive Analytics

84

Conversion Analysis

82

Real Time Workflow Automation

82

Anomaly Detection

80

Cross Channel Attribution Analysis

79

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Breadth of Features

85

Quality of Features

85

Business Value Created

84

Ease of Customization

84

Ease of Data Integration

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

80

Usability and Intuitiveness

79

Semrush Reviews

Andy H.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Fueling Tech Innovation

Likeliness to Recommend

9 /10

What differentiates Semrush from other similar products?

SemRush's competitive analysis tools offer valuable insights into your competitors' strategies and tactics. You can uncover their digital marketing strategies, keyword rankings, and online presence, empowering you to stay ahead of the curve. SemRush's keyword research capabilities are second-to-none. You can identify the most relevant and profitable keywords, optimize your content strategy, and outrank your competitors in search engine results.

What is your favorite aspect of this product?

I appreciate SemRush's intuitive reporting and collaboration tools. Generate reports easily and collaborate seamlessly with team members to ensure everyone is working towards common goals.

What do you dislike most about this product?

It has limited integration options with other specialized tools and platforms. Expanding its integration capabilities could enhance its functionality and appeal to a wider range of users in the industry.

What recommendations would you give to someone considering this product?

SemRush is a necessary tool for gaining a competitive edge. Its comprehensive features and user-friendly interface make it a must-have for businesses looking to stay ahead in this rapidly evolving industry.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Rebecca S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

SEO optimization and competitive analysis tool.

Likeliness to Recommend

9 /10

What differentiates Semrush from other similar products?

The ease of downloading large amounts of data and the platform's straightforward design set it apart from competitors. The customer service is top-notch.

What is your favorite aspect of this product?

Using SEMrush, I no longer have to manually compile data for new clients' study topics. Every time I collect data, I double-check it using Google Trends before proposing a course of action. After that, I make sure to do a full audit of any new site we launch using SEMrush. It finds all the important details, like missing meta data or poor load times, so we can fix any problems right away.

What do you dislike most about this product?

I dislike that I have to pay more to add new projects to my subscription, and this turns out to be very expensive.

What recommendations would you give to someone considering this product?

I think this program is great because it's simple enough for new employees to pick up and run with no guidance.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Effective Service

Cam M.

  • Role: Operations
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Defeat Google, Advance Your Business With SEMRush

Likeliness to Recommend

10 /10

What differentiates Semrush from other similar products?

The data visualization, error counters, and overall ability to navigate through each and every one of our pieces with an intense level of detail has opened up much more content opportunities for us

What is your favorite aspect of this product?

The audience engagement portion and traffic funnel, allowing us to see where and why people are coming to our site

What do you dislike most about this product?

The lack of analytics around some of our lower-ranking content; but again this is understandable

What recommendations would you give to someone considering this product?

You can defeat Google and rank in search much faster with SEMRush -- it's worth it

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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