Selligent Customer Reviews 2025 | Customer Intelligence

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Selligent

Composite Score

7.8 /10

CX Score

7.9 /10

5 Reviews Write a Review

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What is Selligent?

Selligent enables you to easily design and optimize complex customer dialogs across email, SMS, social, site and more – all from one intuitive yet powerful drag-and-drop interface.

Company Details

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Selligent Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

97 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Selligent?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 85

Cross Channel Attribution Analysis

Audience Demographics

Data Visualization

Audience Segmentation

Metadata Management

Anomaly Detection

Customer Journey Modelling

API Framework

Real Time Workflow Automation

Conversion Analysis

Predictive Analytics

Vendor Capability Ratings

Average 86

Ease of IT Administration

Quality of Features

Vendor Support

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Selligent Reviews

Priyank P.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Powerfull marketing automation platform

Likeliness to Recommend

9 /10

What differentiates Selligent from other similar products?

It provide us full B2c marketing automation to engage us in all critical channels and through this we can easily launch integrated campaigns and also we can manage consumer interaction across all channel and it collect and analyse data and on our fingertips there is power of machine learning algorithms and it give us better experience by Ai is human focused through optimising content, audience and journeys which make each interaction more relevant and more valuable and this tool is best for the future it can natively built, open and extensible and will integrate seamlessly with any other solution easily and very innovative and creative tool.

What is your favorite aspect of this product?

To be in best in marketing and make business long lasting with short time and in this selligent much usefull like it provide us to build and nurture more profitable to our customer relationship with relevant, we can personalized messaging in the moment and we can provide delivery through campaigns and through this tool we can easily analyse and define our audience based on there activities , purchase history or CRM profile data and in our lifecycle campaigns they can re target and there analytic dashboard and responsive design tool reveal how our audience consuming our content so we easily know them what they need.

What do you dislike most about this product?

Nothing much in dislike that we catch when we use or not a such big issue happened till now but yes they can upgrade much more.

What recommendations would you give to someone considering this product?

If you want best solution in any critical problem or want best support in marketing automation and want customisable to make impact on customer and want a great relationship with customer and want all your work on fingertips and need less work load then this is for you and a best platform with all advance features and get support to achieve your goals easily very impactful and useful to everyone.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Peris A.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2021

Great on data

Likeliness to Recommend

10 /10

What differentiates Selligent from other similar products?

Organized and intuitive user interface--very low risk of sending to an incorrect list, launching a test email, or selecting the wrong date (I have seen this on other ESPs)

What is your favorite aspect of this product?

Easy segmenting and content block capabilities

What do you dislike most about this product?

Easier guides and instructions can be more helpful

What recommendations would you give to someone considering this product?

Selligent is great for reliably sending high volumes of both manual and automated email. It's the best email service provider I've used for sending large volumes of email.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

John U.

Role: Sales Marketing
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2020

Fantastic.

Likeliness to Recommend

8 /10

What differentiates Selligent from other similar products?

The interface is nice and it is very effective

What is your favorite aspect of this product?

Its ability to easily integrate with third party systems

What do you dislike most about this product?

It's a pit expensive to me.

What recommendations would you give to someone considering this product?

Very good software for optimum results.

Pros

Continually Improving Product
Acts with Integrity
Client's Interest First
Includes Product Enhancements

Selligent

What is Selligent?

Company Details

Need Assistance?

Selligent Ratings

97 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Selligent?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Metadata Management Easily manage metadata associated with customer data or audience segments.

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Selligent Reviews

Priyank P.

Powerfull marketing automation platform

Likeliness to Recommend

Pros

Peris A.

Great on data

Likeliness to Recommend

Pros

John U.

Fantastic.

Likeliness to Recommend

Pros

Feature Ratings

Cross Channel Attribution Analysis

Audience Demographics

Data Visualization

Audience Segmentation

Metadata Management

Anomaly Detection

Customer Journey Modelling

API Framework

Real Time Workflow Automation

Conversion Analysis

Predictive Analytics

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Vendor Support

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration