SearchUnify Cognitive Search
What is SearchUnify Cognitive Search?
SearchUnify is an enterprise agentic AI platform, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (a Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale), Agent Helper, Knowbler (Knowledge Enabler), Escalation Predictor, and Community Helper.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
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Since last award
95 Plan to Renew
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Since last award
85 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SearchUnify Cognitive Search?
Pros
- Efficient Service
- Respectful
- Altruistic
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
User interface for search/retrieval
Advanced/Faceted search
Audio and Video Analytics
Content Aggregation
Multi Format Support
Content Analytics
Processing and Indexing
Synonyms and Stemming
AI/Machine Learning
Social Network Awareness
Results Sorting
Vendor Capability Ratings
Vendor Support
Business Value Created
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Ease of Customization
Elevate Self-Service and Support Success with SearchUnify's AI-Powered Analytics
Achieve Self-Service Success and Boost Case Deflection with SearchUnify
Content Annotation, Taxonomy, and Search Findability
How SearchUnify Enabled Delphix to Address the Content Findability Gaps
Unlocking Success: Flexera's Journey to Boost Self-Service Conversions by 40%
Elevate Community Engagement and Self-service with SearchUnify for Salesforce Experience Cloud
Test The Impact of SearchUnify's Proprietary Algorithms with ML Workbench
Hear What Our Customers, Industry Analysts and Global Award Juries Have to Say About Say Us!
Agentic AI in Action: Real-World Use Cases and Results
SearchUnify Cognitive Search Reviews
Dorothy W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2023
Product and the team help us to reach our goals!
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
Fair cost structure, not paying by user. Customer success, leadership, sales and technical team are very responsive and helpful.
What is your favorite aspect of this product?
I care about customer results and the robust user analytics provided.
What do you dislike most about this product?
Some version upgrades do require our IT team along with testing and coordination however I think that is common.
What recommendations would you give to someone considering this product?
Ensure you define and prioritize your business requirements with key stakeholders. Ensure you dedicate staff to learn the product, interpret and monitor the analytics and results monthly.
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Jamie L.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
SearchUnify Review
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
I am not sure. I was not part of the decision making process.
What is your favorite aspect of this product?
This offers our end-users an efficient way to access support content in one location that we have not experienced in the past.
What do you dislike most about this product?
The lack of analytics and reporting robustness.
What recommendations would you give to someone considering this product?
If your implementation requires complex customization, ask a lot of questions and be aware of the downstream impacts to administration and UX/UI.
Pros
- Caring
- Helps Innovate
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2023
Great product and support team.
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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