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SAP

SAP SuccessFactors HCM

Composite Score

8.0 /10

CX Score

8.3 /10

78 Reviews Write a Review

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What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

Company Details

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Awards & Recognition

SAP SuccessFactors HCM won the following awards in the Human Capital Management - Enterprise category

Filter By

Strategy and Innovation
Product Impact

Latest Award, 2025

1 Top Rated Capabilities

10 Top Rated Features

2024

Product Impact

2024

1 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

3 Top Rated Features

2022

Product Impact

2022

0 Top Rated Capabilities

2 Top Rated Features

2021

SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP SuccessFactors HCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

2
Since last award

93 Plan to Renew

2
Since last award

80 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

1% Negative

8% Neutral

91% Positive

Pros

Performance Enhancing
Respectful
Enables Productivity
Security Protects

Feature Ratings

Average 81

Reporting and Analytics

Talent Management

Benefits Administration

Performance Management

Learning and Development

Employee Record

Talent Acquisition

Position Management

Leave Management

Compensation Planning & Forecasting

Self-Service Applicant Portal

Vendor Capability Ratings

Average 76

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Vendor Support

Also Featured in...

Talent Acquisition Suites

Score 8.7

View SAP SuccessFactors HCM in this category (opens in a new tab)

Internal Talent Marketplace

Score 7.4

View SAP SuccessFactors HCM in this category (opens in a new tab)

Talent Management

Score 7.4

View SAP SuccessFactors HCM in this category (opens in a new tab)

SAP SuccessFactors HCM Reviews

Lisha R.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2025

Scalable and Modern HCM Solution for Growing Teams

Likeliness to Recommend

10 /10

What differentiates SAP SuccessFactors HCM from other similar products?

What sets SAP SuccessFactors apart is its scalable, cloud-based structure, global HR support, and seamless integration with other SAP tools. Its modular setup allows businesses to adopt only what they need while supporting compliance and talent management across regions.

What is your favorite aspect of this product?

I like its flexible modules and global support, allowing companies to tailor HR functions as they grow across different regions.

What do you dislike most about this product?

The system can feel overwhelming for new users, and making deeper customizations usually needs technical expertise or external consultants.

What recommendations would you give to someone considering this product?

Choose only the modules you need, train users well, and engage HR and IT teams early to ensure smooth implementation.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Manoj S.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2025

Powerful HR Solution for global companies

Likeliness to Recommend

9 /10

What differentiates SAP SuccessFactors HCM from other similar products?

SAP SuccessFactors is different because it works best for big global companies, gives strong local compliance, and connects smoothly with other SAP systems. It’s a full HR suite covering everything from hiring to payroll, making it stronger for complex, multinational needs compared to others like Workday or Oracle.

What is your favorite aspect of this product?

My favourite aspect of SAP SuccessFactors is that it brings all HR processes into one place – from hiring to payroll – making it easier for companies to manage people globally.

What do you dislike most about this product?

The thing I dislike most about SAP SuccessFactors is that it can be complex and costly to implement, and users often need extra training to use all the features well.

What recommendations would you give to someone considering this product?

Invest in user training and change management so employees get the most value

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Pappu S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2025

Comprehensive HCM with powerful features

Likeliness to Recommend

10 /10

What differentiates SAP SuccessFactors HCM from other similar products?

One of the major differentiators is its high level of localization and regulatory compliance, catering to multinational companies with industry-specific labor regulations. Its intelligent employee experience, learning management system ,and succession planning capabilities distinguish it from basic HR software. SuccessFactors also integrates with SAP's overall ecosystem seamlessly, offering an end to end solution to companies that are already implementing SAP ERP.

What is your favorite aspect of this product?

My favorite aspect of SAP SuccessFactors is its AI-driven talent management and deep analytics

What do you dislike most about this product?

It's UI can feel outdated

What recommendations would you give to someone considering this product?

If you are considering SAP SuccessFactors, I suggest that you test your company's scalability requirements and see how it fits into your compliance needs. Leverage its AI-powered insights and talent management capabilities to enhance decision-making, and look into investing in training to surmount its learning curve. Finally, test its integration with your current systems, particularly if you already have other SAP products.

Pros

Trustworthy
Unique Features
Efficient Service
Respectful

SAP SuccessFactors HCM

What is SAP SuccessFactors HCM?

Company Details

Book a Free Demo Today!

Awards & Recognition

SAP SuccessFactors HCM Ratings

87 Likeliness to Recommend

2 Since last award

93 Plan to Renew

2 Since last award

80 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love SAP SuccessFactors HCM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Leave Management Tracking/administering employee leave, paid time off, short/long term leave (e.g. illness, personal, maternity, etc.), workflows for leave requests/approvals.

Compensation Planning & Forecasting Ability to facilitate compensation reviews and planning. Forecasts workforce demand for headcount and budgeting purposes.

Self-Service Applicant Portal​ The solution provides a robust applicant portal where documentation can be submitted, updated, and where the present status of an application can be tracked.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Talent Acquisition Suites

Internal Talent Marketplace

Talent Management

SAP SuccessFactors HCM Reviews

Lisha R.

Scalable and Modern HCM Solution for Growing Teams

Likeliness to Recommend

Pros

Manoj S.

Powerful HR Solution for global companies

Likeliness to Recommend

Pros

Pappu S.

Comprehensive HCM with powerful features

Likeliness to Recommend

Pros

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Feature Ratings

Reporting and Analytics

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Benefits Administration

Performance Management

Learning and Development

Employee Record

Talent Acquisition

Position Management

Leave Management

Compensation Planning & Forecasting

Self-Service Applicant Portal

Vendor Capability Ratings

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Ease of Implementation

Product Strategy and Rate of Improvement

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