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SAP

SAP SuccessFactors HCM

Composite Score

7.9 /10

CX Score

8.3 /10

29 Reviews Write a Review

Claim Software

What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

Company Details

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SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP SuccessFactors HCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

5% Negative

0% Neutral

95% Positive

Pros

Client's Interest First
Includes Product Enhancements
Acts with Integrity
Friendly Negotiation

Feature Ratings

Average 83

Global/Multi-Country Payroll

100

Payroll Compliance

100

Payroll Administration

Analytics and Reporting

HR Systems Interface

Retirement Plan Tracking

Benefits Calculation

Direct Deposit

Time and Attendance

Tax Form Preparation

Vacation and Leave Management

Vendor Capability Ratings

Average 77

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Ease of Implementation

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Vendor Support

Ease of Customization

Also Featured in...

Talent Acquisition Suites

Score 8.7

View SAP SuccessFactors HCM in this category (opens in a new tab)

Human Capital Management - Enterprise

Score 8.1

View SAP SuccessFactors HCM in this category (opens in a new tab)

Talent Management

Score 7.9

View SAP SuccessFactors HCM in this category (opens in a new tab)

Internal Talent Marketplace

Score 7.5

View SAP SuccessFactors HCM in this category (opens in a new tab)

SAP SuccessFactors HCM Reviews

Tori B.

Role: Operations
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2023

Better than nothing, but previous vendor preferred

Likeliness to Recommend

3 /10

What differentiates SAP SuccessFactors HCM from other similar products?

I have only used one other product for Vacation Time management, and it wasn't an HR software, it was a payroll software.

What is your favorite aspect of this product?

one thing I do like about SF is the hiring process - there is a timeline that shows you how far along in the hiring process you are which is neat. This isn't the main reason I use SF, but for the times that I need to reference it, it can be helpful.

What do you dislike most about this product?

SF isn't intuitive or user friendly. We have used SF for almost 3yrs & I still have at least 2 or 3 people WEEKLY that email me asking how they can see their vacay balances, or asking me to adjust their Time off Requests because they can't find how to do it themselves, The time off screen shows the days that you've accrued as of the date you're looking at the balances, when in reality people want to know how many days they have for the entire year to book off. You have to change the date to 12/31/20xx to see how many total days you have to use, & this setting doesn't stay- so every time you leave the page & come back it needs to be reset.

What recommendations would you give to someone considering this product?

if this is the first HR management product you've ever used, you may be satisfied.

Pros

Reliable

Cons

Inhibits Innovation
Less Effective Service
Wastes Time

Andru B.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

SAP SuccessFactors: The name says it all.. success

Likeliness to Recommend

9 /10

What differentiates SAP SuccessFactors HCM from other similar products?

From what I've seen, SAP success factors seems to have a better integration system for playing data Microsoft Excel and Microsoft Access when necessary. In addition, the user interface makes the software virtually dummy proof. This means that someone who has never used the program before can figure it out in a matter of minutes rather than having to go through hours or days of training

What is your favorite aspect of this product?

My favorite aspect of the software is how user friendly it is and how versatile it is. The software receives regular updates which allow it to recognize and work in conjunction with various other softwares for data retention and training tracking

What do you dislike most about this product?

I would say the only major issue with the software is that that it is very dependent upon the user to troubleshoot any issues that arise.

What recommendations would you give to someone considering this product?

Think about how much automation you would like to have in the software you use for HR and payroll related matters. Depending on what exactly you need automated, the software could be quite beneficial.

Pros

Performance Enhancing
Enables Productivity
Saves Time
Helps Innovate

Cons

Under Delivered
Leverages Incumbent Status
Security Frustrates

Sandeep P.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Best tool to manage employee benefits & compliance

Likeliness to Recommend

8 /10

What differentiates SAP SuccessFactors HCM from other similar products?

The overall efficiency and ease of use with a wide spectrum of features makes it an ideal tool. Integration capabilities are also a feature to look forward to.

What is your favorite aspect of this product?

Employee benefits, Time and attendance and HR compliance features provide the most value add in the current usage.

What do you dislike most about this product?

UI and overall speed of operations can be improved.

What recommendations would you give to someone considering this product?

It's a great tool for managing your employee benefits and compliance management.

Pros

Performance Enhancing
Caring
Respectful
Altruistic

SAP SuccessFactors HCM

What is SAP SuccessFactors HCM?

Company Details

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SAP SuccessFactors HCM Ratings

87 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love SAP SuccessFactors HCM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Global/Multi-Country Payroll Process payroll across multiple countries with local statutory compliance, in-country engines, and multi-currency support.

Payroll Compliance Enforce wage & hour laws, minimum wage rules, garnishment orders, and jurisdiction-specific statutory requirements.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Analytics and Reporting Produce payroll registers, tax liability summaries, labor cost reports, journal entries, and audit trail documentation.

HR Systems Interface Interface with the organization's HR system to synchronize employee records, job data, and organizational changes.

Retirement Plan Tracking Manage employee retirement plan enrollments, contribution calculations, employer matching, and tax implications.

Benefits Calculation Calculate and manage employee benefit deductions including health, dental, vision, life insurance, and voluntary benefits.

Direct Deposit Calculate and manage employee benefit deductions including health, dental, vision, life insurance, and voluntary benefits.

Time and Attendance Track employee clock-in/clock-out, work schedules, overtime, and attendance with configurable alert mechanisms.

Tax Form Preparation Generate and file employee tax forms (e.g., W-2, 1099, T4) for applicable federal, state/provincial, and local jurisdictions.

Vacation and Leave Management Administer leave accrual policies, entitlement balances, leave request and approval workflows, and carryover rules.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Talent Acquisition Suites

Human Capital Management - Enterprise

Talent Management

Internal Talent Marketplace

SAP SuccessFactors HCM Reviews

Tori B.

Better than nothing, but previous vendor preferred

Likeliness to Recommend

Pros

Cons

Andru B.

SAP SuccessFactors: The name says it all.. success

Likeliness to Recommend

Pros

Cons

Sandeep P.

Best tool to manage employee benefits & compliance

Likeliness to Recommend

Pros

Feature Ratings

Global/Multi-Country Payroll

Payroll Compliance

Payroll Administration

Analytics and Reporting

HR Systems Interface

Retirement Plan Tracking

Benefits Calculation

Direct Deposit

Time and Attendance

Tax Form Preparation

Vacation and Leave Management

Vendor Capability Ratings

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Ease of Implementation

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Vendor Support

Ease of Customization