SAP Service Cloud Logo
SAP Service Cloud Logo
SAP

SAP Service Cloud

8.3 / 10
Category
SAP Service Cloud
8.3 / 10

What is SAP Service Cloud?

SAP Hybris Service Cloud allows your organization can give its customers the right service on the right channel, delivering an excellent customer service experience at every point in their journey.

Company Details


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SAP Service Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Service Cloud.

90 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Service Cloud?

0% Negative
0% Neutral
100% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 86

Mobile Customer Care

94

Agent Collaboration

93

Multi Channel Support

90

Customer Self Service Capabilities

89

Customer Service Knowledge Management

89

Agent Scripting

86

Contact Center Integration

86

Intelligent Search

85

Customer Service Workflow Management

83

Analytics and Reporting

81

Customer Community Management

77

Vendor Capability Ratings

Average 84

Availability and Quality of Training

100

Breadth of Features

100

Ease of Customization

100

Ease of Implementation

100

Ease of IT Administration

100

Vendor Support

100

Business Value Created

96

Ease of Data Integration

96

Product Strategy and Rate of Improvement

96

Quality of Features

96

Usability and Intuitiveness

96

SAP Service Cloud Reviews

Janhavi F.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic product

Likeliness to Recommend

10 / 10

What differentiates SAP Service Cloud from other similar products?

It's unique

What is your favorite aspect of this product?

User work efficiency

What do you dislike most about this product?

Nothing dislike

What recommendations would you give to someone considering this product?

Very nice product

Pros

  • Continually Improving Product
  • Over Delivered
  • Appreciates Incumbent Status
  • Helps Innovate

Manoj T.

  • Role: Operations
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

Overall Excellent Software

Likeliness to Recommend

8 / 10

What differentiates SAP Service Cloud from other similar products?

Analytics and Reporting: The platform provides analytics and reporting features to track key performance metrics, monitor agent productivity, and identify areas for improvement in the customer service process.

What is your favorite aspect of this product?

Ticket Management: SAP Service Cloud allows businesses to efficiently manage customer support tickets, incidents, and service requests. It streamlines the process of logging, tracking, and resolving customer issues, ensuring timely and effective support.

What do you dislike most about this product?

Nothing to dislike as per my knowledge and experience.

What recommendations would you give to someone considering this product?

I would like to highly recommend to people and business owner to use it.

Pros

  • Efficient Service
  • Caring
  • Altruistic
  • Acts with Integrity

Sujeet Singh V.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Feature loaded with best customer service

Likeliness to Recommend

8 / 10

What differentiates SAP Service Cloud from other similar products?

Budget solutions with great functions and better customer service than others

What is your favorite aspect of this product?

Customer service is best

What do you dislike most about this product?

Little extra cost than competitors

What recommendations would you give to someone considering this product?

Easy and better features with good customer service

Pros

  • Helps Innovate
  • Fair
  • Altruistic
  • Acts with Integrity