What is SAP Service Cloud?
SAP Hybris Service Cloud allows your organization can give its customers the right service on the right channel, delivering an excellent customer service experience at every point in their journey.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP Service Cloud?
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Mobile Customer Care
Agent Collaboration
Multi Channel Support
Customer Self Service Capabilities
Customer Service Knowledge Management
Agent Scripting
Contact Center Integration
Intelligent Search
Customer Service Workflow Management
Analytics and Reporting
Customer Community Management
Vendor Capability Ratings
Availability and Quality of Training
Breadth of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Vendor Support
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Usability and Intuitiveness
SAP Service Cloud Reviews
Adriel A.
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Apr 2024
Saves Times and Has Wonderful Experience
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
What makes the tool shine is the user interface and what the tool has to offer. Its an easy to use with ease of integration with third party applications. The tool allows you to engage and sort the customers complains and tickets with a click of a button. It also has a ticketing system and a reward or loyalty program.
What is your favorite aspect of this product?
We are able to engage with customers and able to sort them depending on the urgency of the matter. Ease of use and implementation.
What do you dislike most about this product?
There is no much of a dislikes as the tool meets the requirements.
What recommendations would you give to someone considering this product?
Its a tool that you should consider as it helps to take care of your customers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Yash S.
- Role: Industry Specific Role
- Industry: Chemicals
- Involvement: End User of Application
Submitted Mar 2024
Working well, but requires more resources
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
Smart omnichannel support and AI capabilites are the things whichakes it unique. Also it can be integrated with other SAP applications
What is your favorite aspect of this product?
Complete Understanding of customers interactions and preference that help in more peronalized and better customer service
What do you dislike most about this product?
It requires a SAP ecosystem for effective implementation. Also new users requires a lot of training to learn it
What recommendations would you give to someone considering this product?
They should evaluate the integration needs as it will work better when a SAP ecosystem is there
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Janhavi F.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2024
Fantastic product
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
It's unique
What is your favorite aspect of this product?
User work efficiency
What do you dislike most about this product?
Nothing dislike
What recommendations would you give to someone considering this product?
Very nice product
Pros
- Continually Improving Product
- Over Delivered
- Appreciates Incumbent Status
- Helps Innovate