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SANS Institute

SANS EndUser

Composite Score

7.5 /10

CX Score

7.7 /10

34 Reviews Write a Review

Claim Software

What is SANS EndUser?

Easily manage your cyber awareness training program. The SANS Advanced Cybersecurity Learning Platform makes it easy to track results, be compliant, and change behavior.

Company Details

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Awards & Recognition

SANS EndUser won the following awards in the Security Awareness & Training category

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Product Impact
Conflict Resolution

Latest Award, 2026

0 Top Rated Capabilities

1 Top Rated Features

2025

Product Impact
Conflict Resolution

2025

Product Impact
Conflict Resolution

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Conflict Resolution

2022

SANS EndUser Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SANS EndUser.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

4
Since last award

97 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SANS EndUser?

8% Negative

2% Neutral

90% Positive

Pros

Enables Productivity
Trustworthy
Fair
Performance Enhancing

Feature Ratings

Average 79

Real-time analytics

Ease of User Management

Just in Time Alerts

LMS Integration

Customizability

Topic Breadth

Security Awareness Dashboards and Reporting

Knowledge Tests

AI Capabilities

Interactive Training

Gamification

Vendor Capability Ratings

Average 77

Ease of Implementation

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

SANS EndUser Reviews

Nestor T.

Role: Sales Marketing
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2020

Outstanding product!

Likeliness to Recommend

8 /10

What differentiates SANS EndUser from other similar products?

The Client service un unique!

What is your favorite aspect of this product?

The versability.

What do you dislike most about this product?

Some timming around the process.

What recommendations would you give to someone considering this product?

In fact I recommend follow the client service high level service.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Unique Features

Role: Information Technology
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jul 2020

Straightforward and Capable

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Caring

Jackie L.

Role: Operations
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2020

Great product, bury a bit pricey

Likeliness to Recommend

2 /10

What differentiates SANS EndUser from other similar products?

It is reliable & good customer service.

What is your favorite aspect of this product?

Functionality

What do you dislike most about this product?

Cost is too expensive

What recommendations would you give to someone considering this product?

Ensure usefulness of product outweighs codt

Pros

Trustworthy
Effective Service
Performance Enhancing
Efficient Service

SANS EndUser

What is SANS EndUser?

Company Details

Need Assistance?

Awards & Recognition

SANS EndUser Ratings

86 Likeliness to Recommend

4 Since last award

97 Plan to Renew

2 Since last award

81 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love SANS EndUser?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Real-time analytics Monitor the behavior of the user or a group so it can provide reports and guidance on the risk profile and suggest training content

Ease of User Management The CBT product is easy to use and administer with multiple end user groups and to regularly manage the awareness and training program.

Just in Time Alerts Integration with other security technologies, such as DLP, EPP, etc. allows users to be warned before taking potentially dangerous actions.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

Customizability Training content can be modified or customized to organizational needs. This can be done through the product itself or by direct request to the vendor.

Topic Breadth The breadth of training topics being covered is broad and fairly comprehensive, including industry-specific or compliance-based topics as needed.

Security Awareness Dashboards and Reporting Dashboards and reports for employee completion of training, test scores, and other aspects of the security awareness and training program.

Knowledge Tests Testing is available to gauge the knowledge levels of end-users, particularly after a training module has been completed.

AI Capabilities Artificial intelligence to enhance Security Awareness & Training to yield insights from unstructured data leveraging ML, NLP, deep learning, semantic indexing

Interactive Training Follows the concepts of micro learning approach with short burst of interactive videos and modules

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

SANS EndUser Reviews

Nestor T.

Outstanding product!

Likeliness to Recommend

Pros

Straightforward and Capable

Likeliness to Recommend

Pros

Jackie L.

Great product, bury a bit pricey

Likeliness to Recommend

Pros

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Feature Ratings

Real-time analytics

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LMS Integration

Customizability

Topic Breadth

Security Awareness Dashboards and Reporting

Knowledge Tests

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Availability and Quality of Training

Ease of Customization

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