Salsify Customer Reviews 2026 | Product Information Management

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Salsify

Composite Score

7.1 /10

CX Score

7.2 /10

110 Reviews Write a Review

Claim Software

What is Salsify?

An omnichannel commerce platform built ground-up for the digital shelf. That makes CommerceXM unique is that these components are tightly integrated by Workflows and Digital Shelf Analytics that tie processes, events, and responses together across the rest of the platform. Tight coupling is key to agile response on the digital shelf.

Company Details

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Awards & Recognition

Salsify won the following awards in the Product Information Management category

Filter By

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2026

0 Top Rated Capabilities

3 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

6 Top Rated Features

2023

2022 Data Quadrant Champion

2022

10 Top Rated Capabilities

7 Top Rated Features

2022

Salsify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salsify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salsify?

3% Negative

19% Neutral

78% Positive

Pros

Respectful
Performance Enhancing
Enables Productivity
Acts with Integrity

Cons

Under Delivered

Feature Ratings

Average 77

Business Process Automation

Data Export

Omni-Channel Information Delivery

Master Record Management

Advanced Search and Filtering

Workflow and Approval Management

Role-Based Access Management

Integration

Product Categorization & Relationships

Data Syndication

Digital Asset Management

Vendor Capability Ratings

Average 76

Business Value Created

Breadth of Features

Availability and Quality of Training

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Salsify Videos

Salsify Reviews

Esther S.

Role: Operations
Industry: Food and Beverage
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Great, but Technical Support is Slow in Resolution

Likeliness to Recommend

7 /10

What differentiates Salsify from other similar products?

Not sure, only one i'm familiar with.

What is your favorite aspect of this product?

workflows.

What do you dislike most about this product?

inheritance levels. very confusing and doesn't work many times.

What recommendations would you give to someone considering this product?

haven't tried live chat, but would like to try it.

Pros

Respectful
Trustworthy
Client Friendly Policies
Altruistic

Cons

Charges for Enhancements
Less Caring
Inhibits Innovation

Nicholas J.

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Simple and clean user interface.

Likeliness to Recommend

9 /10

What differentiates Salsify from other similar products?

Easy to setup and get started.

What is your favorite aspect of this product?

Filters, smart lists, imports, bulk updates.

What do you dislike most about this product?

Field level user management is difficult to manage. Would like to see more catalog features.

What recommendations would you give to someone considering this product?

Implement workflows sooner rather than later.

Pros

Saves Time
Enables Productivity
Efficient Service
Effective Service

Role: Sales Marketing
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2022

Salsify is a great partner and product!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Salsify

What is Salsify?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Data Quadrant Champion

Salsify Ratings

86 Likeliness to Recommend

100 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love Salsify?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Business Process Automation The use of technology (AI, NLP, Machine Learning or others) to automate processes throughout an organization, which can help in changing product details.

Data Export Allows for multiple export options into CSV, XLSX, XML, Jason, or PDF.

Omni-Channel Information Delivery Ability to deliver product information in a differentiated manner i.e. specific for a channel requirements.

Master Record Management Ability to onboard a new product, define its attributes, update them and manage product record lifecycle.

Advanced Search and Filtering Quickly find information based on filtering multiple attributes and conditions and save filters for future use.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Role-Based Access Management Ability to assign permissions around editing, commenting, downloading based on user roles / Active Directory groups.

Integration Integration with augmentation solutions like DRM, Active Directory or LDAP, SIEM, and NAC.

Product Categorization & Relationships Allows users to manage data and products based on specific traits or segments.

Data Syndication Ability to import data from various internal and external sources and syndicate it to industry-standard data pools and exchanges (e.g.: GDSN, 1WorldSync, GXS).

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Salsify Videos

Salsify Reviews

Esther S.

Great, but Technical Support is Slow in Resolution

Likeliness to Recommend

Pros

Cons

Nicholas J.

Simple and clean user interface.

Likeliness to Recommend

Pros

Salsify is a great partner and product!

Likeliness to Recommend

Pros

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Feature Ratings

Business Process Automation

Data Export

Omni-Channel Information Delivery

Master Record Management

Advanced Search and Filtering

Workflow and Approval Management

Role-Based Access Management

Integration

Product Categorization & Relationships

Data Syndication

Digital Asset Management

Vendor Capability Ratings

Business Value Created

Breadth of Features

Availability and Quality of Training

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement