Salesken Customer Reviews 2026 | Conversation Intelligence

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Salesken

Composite Score

8.1 /10

CX Score

8.0 /10

9 Reviews Write a Review

Claim Software

What is Salesken?

Salesken gives you incredible insights into the last mile of customer-salesperson interactions. See how your sales team communicates with customers on calls, presentations and webinars and get insights into what they are doing right, and where they need help.

Company Details

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Salesken Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

96 Likeliness to Recommend

94 Plan to Renew

93 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesken?

15% Negative

0% Neutral

85% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 87

Dashboards and Reporting

Role-Based Access

Pipeline Visibility

Mobile Support

Audio Transcription

Artificial Intelligence Engine

Call Analytics

Application Integration

Call Recording

Conversation Coaching

Manager Annotation and Feedback

Vendor Capability Ratings

Average 90

Ease of IT Administration

Ease of Data Integration

Quality of Features

Vendor Support

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Availability and Quality of Training

Business Value Created

Also Featured in...

Sales Analytics

Score 8.1

View Salesken in this category (opens in a new tab)

Salesken Reviews

Satamitra G.

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Fantastic offering and well-rounded support

Likeliness to Recommend

8 /10

What differentiates Salesken from other similar products?

The adaptability to integrate needs

What is your favorite aspect of this product?

The Conversation prompts/cues and ease of moderation as per scripting

What do you dislike most about this product?

The pricing can be a little challenging to crack as per business needs

What recommendations would you give to someone considering this product?

Definitely give it a shot and take a trial at the least

Pros

Respectful
Helps Innovate
Reliable
Performance Enhancing

Princy T.

Role: Human Resources
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

User friendly, good customer service

Likeliness to Recommend

7 /10

What differentiates Salesken from other similar products?

Constantly updating.

What is your favorite aspect of this product?

Customer services

What do you dislike most about this product?

Technicality

What recommendations would you give to someone considering this product?

Go for it!

Pros

Helps Innovate
Unique Features
Client Friendly Policies
Fair

Cons

Charges for Enhancements
Leverages Incumbent Status

Faiz A.

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Maximize sales performance via calls analytics

Likeliness to Recommend

10 /10

What differentiates Salesken from other similar products?

Data analytics

What is your favorite aspect of this product?

Data integration

What do you dislike most about this product?

Call back data duplicacy

What recommendations would you give to someone considering this product?

Best app to measure performance on calls

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Salesken

What is Salesken?

Company Details

Need Assistance?

Salesken Ratings

96 Likeliness to Recommend

94 Plan to Renew

93 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Salesken?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Also Featured in...

Sales Analytics

Salesken Reviews

Satamitra G.

Fantastic offering and well-rounded support

Likeliness to Recommend

Pros

Princy T.

User friendly, good customer service

Likeliness to Recommend

Pros

Cons

Faiz A.

Maximize sales performance via calls analytics

Likeliness to Recommend

Pros

Feature Ratings

Dashboards and Reporting

Role-Based Access

Pipeline Visibility

Mobile Support

Audio Transcription

Artificial Intelligence Engine

Call Analytics

Application Integration

Call Recording

Conversation Coaching

Manager Annotation and Feedback

Vendor Capability Ratings

Ease of IT Administration

Ease of Data Integration

Quality of Features

Vendor Support

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Availability and Quality of Training

Business Value Created