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SugarCRM

Salesfusion Platform

Composite Score

7.7 /10

CX Score

7.9 /10

9 Reviews Write a Review

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What is Salesfusion Platform?

Salesfusion's easy-to-use marketing automation platform helps marketers attract new opportunities, convert them into customers and nurture them into lifetime relationships. By streamlining the creation, execution and measurement of marketing activities, you can launch and manage campaigns with less manual effort and understand which tactics are the most effective. We shine a light on the handoff between sales and marketing with native integration to CRMs to ensure no lead is left behind.

Company Details

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Salesfusion Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesfusion Platform?

5% Negative

0% Neutral

95% Positive

Pros

Reliable
Trustworthy
Unique Features
Respectful

Cons

Inhibits Innovation
Slower Product Innovation
Less Performance Enhancing

Feature Ratings

Average 84

Lead Management

Marketing Management

Activity and Workflow Management

Account and Contact Management

Collaboration

Analytics and Reporting

Telephony and Call Center Management

Sales Management

Quote Contract and Proposal

Customer Service Management

Mobile

Vendor Capability Ratings

Average 83

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Salesfusion Platform Reviews

Oluwatimilehin A.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Solid Sales Tool with Room for AI-Powered Growth

Likeliness to Recommend

10 /10

What differentiates Salesfusion Platform from other similar products?

SalesFusion stands out with its robust marketing automation and seamless CRM integrations, allowing for super personalized customer journeys. Its user-friendly interface and scalable architecture are definite pluses too

What is your favorite aspect of this product?

My favorite aspect is the robust marketing automation capabilities that allow for highly personalized customer journeys. It's really powerful!

What do you dislike most about this product?

Honestly, the reporting features could be more customizable and intuitive. Sometimes it's a bit tricky to get the exact insights I need.

What recommendations would you give to someone considering this product?

Make sure to take advantage of the demo to really get familiar with its features. Also, plan out your integration strategy carefully, especially if you're hooking it up with existing CRMs or marketing tools.

Pros

Reliable
Efficient Service
Effective Service
Inspires Innovation

Olawale O.

Role: Sales Marketing
Industry: Shipping
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Feature-Rich Marketing Platform

Likeliness to Recommend

10 /10

What differentiates Salesfusion Platform from other similar products?

Deep SugarCRM integration for seamless marketing-to-sales handoff Robust multi-channel campaign orchestration (email, web, events) Advanced revenue attribution and ROI reporting Built-in account-based marketing features Flexible drag-and-drop campaign and journey builder GDPR/CCPA compliance toolkit out of the box

What is your favorite aspect of this product?

My favorite aspect is its powerful multi-channel campaign orchestration—combined with deep CRM integration, it lets you deliver seamless, personalized journeys across email, web, and events. My favorite aspect is its powerful multi-channel campaign orchestration—combined with deep CRM integration, it lets you deliver seamless, personalized journeys across email, web, and events.

What do you dislike most about this product?

Outdated, cluttered UI that feels unintuitive and steepens the learning curve Limited mobile responsiveness, making on-the-go campaign management difficult

What recommendations would you give to someone considering this product?

Define clear campaign goals and KPIs before setup to guide your use of the journey builder Leverage the SugarCRM integration early—map your lead handoff processes to avoid data gaps Pilot campaigns in a sandbox or small segment to familiarize your team with the UI quirks Invest in hands-on training or workshops to flatten the learning curve of the platform’s depth

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Elijah D.

Role: Sales Marketing
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Active Customer Help Channel

Likeliness to Recommend

9 /10

What differentiates Salesfusion Platform from other similar products?

Lead management, the best way to acquire and manage the contacts of the clients is incorporated in Salesfusion Platform. Also, sales and adverts management has a smooth path as the developer gave it the required attention for companies to make revenue.

What is your favorite aspect of this product?

Salesfusion Platform has the activity or the work flow planning process, which is vibrant, and specific in supporting the companies growth plan. Again, Salesfusion Platform accepts calls, where people can easily dedicate their time and share what they see can work for the business.

What do you dislike most about this product?

Salesfusion Platform is a weighty application, calling for a PC that has a high speed in processing and in navigating roles. However, the large percentage of users who lack such machines should be put into consideration.

What recommendations would you give to someone considering this product?

Salesfusion Platform makes company realize their purpose, as it help the strategic managers to see the trend in what clients think is right, and they have a one on one conversation always. The speedy CRM has also played a vital role in bringing up a positive reputation for the organization.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Salesfusion Platform

What is Salesfusion Platform?

Company Details

Book a Free Demo Today!

Salesfusion Platform Ratings

90 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Salesfusion Platform?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Salesfusion Platform Reviews

Oluwatimilehin A.

Solid Sales Tool with Room for AI-Powered Growth

Likeliness to Recommend

Pros

Olawale O.

Feature-Rich Marketing Platform

Likeliness to Recommend

Pros

Elijah D.

Active Customer Help Channel

Likeliness to Recommend

Pros

Feature Ratings

Lead Management

Marketing Management

Activity and Workflow Management

Account and Contact Management

Collaboration

Analytics and Reporting

Telephony and Call Center Management

Sales Management

Quote Contract and Proposal

Customer Service Management

Mobile

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization