Salesforce.com Inc

Salesforce Sales Cloud Enterprise

8.6 /10

791 Reviews Write a Review

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What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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2024 Emotional Footprint Champion

Latest Award, 2024

9 Top Rated Capabilities

8 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

9 Top Rated Capabilities

9 Top Rated Features

2022

Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

86 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative

10% Neutral

87% Positive

Pros

Respectful
Reliable
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Lead Management

Sales Management

Account and Contact Management

Customer Service Management

Analytics and Reporting

Collaboration

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 82

Ease of IT Administration

Business Value Created

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Vendor Support

Also Featured in...

Lead Management

Score 8.8

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Engagement Platforms

Score 8.7

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Enablement

Score 8.6

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Salesforce Sales Cloud Enterprise Reviews

Ajit J.

Role: Sales Marketing
Industry: Chemicals
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

It is great product to use

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Features and design

What is your favorite aspect of this product?

Add on and feature

What do you dislike most about this product?

Cost and complexity

What recommendations would you give to someone considering this product?

I'd highly recommend using this

Pros

Acts with Integrity
Over Delivered
Reliable
Trustworthy

vrushabh a.

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Fantastic product please try once

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce sales cloud are providing more security and flexiblity as compared to other products. Customer can easily post query regarding product. In this tool various automation tools are available for generating .

What is your favorite aspect of this product?

Security lighting flow, report and dashboard

What do you dislike most about this product?

Nothing as of now

What recommendations would you give to someone considering this product?

This product is very useful and easy to provide complete solution

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Thanga V.

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Top-tier Sales Automation Solution

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Sales Cloud Enterprise offers robust customization options, allowing organizations to tailor the platform to their unique sales processes and workflows. Additionally, Salesforce's extensive ecosystem of apps and integrations enables seamless connectivity with other business systems, providing a unified view of customer data and interactions. Moreover, Sales Cloud Enterprise boasts advanced AI capabilities through Salesforce Einstein, which delivers predictive insights and automates repetitive tasks, thereby increasing productivity and efficiency.

What is your favorite aspect of this product?

The favorite aspect of Salesforce Sales Cloud Enterprise is its unparalleled customization capabilities. The ability to tailor the platform to our specific sales processes and workflows ensures that we can align the system with our unique business needs and requirements. Whether it's configuring sales pipelines, creating custom fields, or designing personalized reports and dashboards, Sales Cloud Enterprise provides us with the flexibility to adapt and evolve as our business grows. This level of customization empowers our sales team to work more efficiently and effectively, ultimately driving better results and customer satisfaction.

What do you dislike most about this product?

Navigating through the various modules and settings can sometimes feel overwhelming, especially for new users or those without extensive training.

What recommendations would you give to someone considering this product?

Starting with the basics and gradually exploring advanced functionalities ensures a smoother transition and better adoption by your team. Continuously evaluating and optimizing your sales processes within Sales Cloud Enterprise will help drive ongoing success and maximize the platform's value for your organization. With proper training, support, and strategic planning, Salesforce Sales Cloud Enterprise can be a powerful tool to empower your sales team and drive business growth.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Salesforce Sales Cloud Enterprise

What is Salesforce Sales Cloud Enterprise?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Salesforce Sales Cloud Enterprise Ratings

86 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Salesforce Sales Cloud Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Lead Management

Sales Engagement Platforms

Sales Enablement

Salesforce Sales Cloud Enterprise Reviews

Ajit J.

It is great product to use

Likeliness to Recommend

Pros

vrushabh a.

Fantastic product please try once

Likeliness to Recommend

Pros

Thanga V.

Top-tier Sales Automation Solution

Likeliness to Recommend

Pros

Most Popular Salesforce Sales Cloud Enterprise Comparisons

Microsoft Dynamics 365 Sales Enterprise

Oracle CX Sales

SAP CRM

Infor CRM

Oracle PeopleSoft CRM

Zoho CRM

1
Since last award

Feature Ratings

Lead Management

Sales Management

Account and Contact Management

Customer Service Management

Analytics and Reporting

Collaboration

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Vendor Support