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Salesforce.com Inc

Salesforce Industries

Composite Score

8.2 /10

CX Score

8.6 /10

33 Reviews Write a Review

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Salesforce Industries Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Industries?

0% Negative

4% Neutral

96% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 83

Risk and Fraud Assessment

Policy Management

Communication Management

Financial Management System

Analytics and Reporting

Audit Management

Claims Management

Fraud Management

Compliance Management

Workflow Management

Document Management

Vendor Capability Ratings

Average 82

Quality of Features

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

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Insurance Policy Management

Score 7.9

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Salesforce Industries Reviews

Ashlie R.

Role: Industry Specific Role
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Great Experience

Likeliness to Recommend

10 /10

What differentiates Salesforce Industries from other similar products?

its variable

What is your favorite aspect of this product?

all of ease

What do you dislike most about this product?

too thorough

What recommendations would you give to someone considering this product?

look at each category efficiently

Pros

Helps Innovate
Trustworthy
Efficient Service
Caring

Musa N.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Fantastic product

Likeliness to Recommend

7 /10

What differentiates Salesforce Industries from other similar products?

Easy process and friendly customer service always there to assist

What is your favorite aspect of this product?

Pricing is great

What do you dislike most about this product?

Time consuming

What recommendations would you give to someone considering this product?

Give this product a trial and you will be amazed what it will do for you

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

Ankur R.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2023

Engagement Management with Omnichannel

Likeliness to Recommend

8 /10

What differentiates Salesforce Industries from other similar products?

Vlocity offers a number of built-in components that give a new spin to traditional processes, including CPQ. This product provides right and efficient solution for back-office integration, data migration as well as omnichannel sales.

What is your favorite aspect of this product?

To integrate Vlocity with third-party and back-office systems knowledge of programming language is not required because it provides drag and drop configuration.

What do you dislike most about this product?

Pricing seems to be on higher end for new customers

What recommendations would you give to someone considering this product?

It would be great if the free trial could be extended from 30 days to 60 days because 30 days may not be enough for a new user to be accustomed with this application.

Pros

Saves Time
Fair
Continually Improving Product
Reliable

Salesforce Industries

What is Salesforce Industries?

Company Details

Book a Free Demo Today!

Salesforce Industries Ratings

85 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Salesforce Industries?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Risk and Fraud Assessment Includes the ability to document, mitigate, and respond to project risk conditions across the portfolio and detect instances of potential fraudulent claims.

Policy Management Solution centralizes policies, standards, and procedures mapped to regulations or best-practices (PCI-DSS, ISO/IEC, HIPAA, etc.) with built-in templates.

Communication Management Includes verbal and non-verbal information sharing, multiple languages, and a goal-oriented objective.

Financial Management System Includes planning, forecasting, invoicing, and cash flow management.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Audit Management Includes data security, audit reports, and revision control.

Claims Management Includes claims processing, eligibility verification, paper claims mailing, claims denials management, and electronic claims submission.

Fraud Management Includes identity theft protection, fraud alerts, payer authentication, and fraud investigations.

Compliance Management Includes compliance controls, compliance rules engine, and compliance monitoring.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Insurance Policy Management

Salesforce Industries Reviews

Ashlie R.

Great Experience

Likeliness to Recommend

Pros

Musa N.

Fantastic product

Likeliness to Recommend

Pros

Ankur R.

Engagement Management with Omnichannel

Likeliness to Recommend

Pros

Feature Ratings

Risk and Fraud Assessment

Policy Management

Communication Management

Financial Management System

Analytics and Reporting

Audit Management

Claims Management

Fraud Management

Compliance Management

Workflow Management

Document Management

Vendor Capability Ratings

Quality of Features

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization