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Salesforce.com Inc

Salesforce Industries

Composite Score

7.9 /10

CX Score

8.1 /10

24 Reviews Write a Review

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What is Salesforce Industries?

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Salesforce Industries Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Industries?

0% Negative

11% Neutral

89% Positive

Pros

Continually Improving Product
Efficient Service
Inspires Innovation
Client Friendly Policies

Feature Ratings

Average 81

Workflow Management

Risk and Fraud Assessment

Content Management

Analytics and Reporting

Policy Management

Dashboard

Legal Matter Management

Document Management

Communication Management

Compliance Management

Policy Administration

Vendor Capability Ratings

Average 81

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Ease of Customization

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Insurance Management

Score 8.2

View Salesforce Industries in this category (opens in a new tab)

Salesforce Industries Reviews

Ankur R.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2023

Engagement Management with Omnichannel

Likeliness to Recommend

8 /10

What differentiates Salesforce Industries from other similar products?

Vlocity offers a number of built-in components that give a new spin to traditional processes, including CPQ. This product provides right and efficient solution for back-office integration, data migration as well as omnichannel sales.

What is your favorite aspect of this product?

To integrate Vlocity with third-party and back-office systems knowledge of programming language is not required because it provides drag and drop configuration.

What do you dislike most about this product?

Pricing seems to be on higher end for new customers

What recommendations would you give to someone considering this product?

It would be great if the free trial could be extended from 30 days to 60 days because 30 days may not be enough for a new user to be accustomed with this application.

Pros

Saves Time
Fair
Continually Improving Product
Reliable

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Really competitive and consumer friendly

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Effective Service
Caring
Saves Time

Cons

Charges for Enhancements

Salesforce Industries

What is Salesforce Industries?

Company Details

Book a Free Demo Today!

Salesforce Industries Ratings

86 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Salesforce Industries?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Risk and Fraud Assessment Includes the ability to document, mitigate, and respond to project risk conditions across the portfolio and detect instances of potential fraudulent claims.

Content Management Includes collaboration, check-in/check-out, and version control.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Policy Management Solution centralizes policies, standards, and procedures mapped to regulations or best-practices (PCI-DSS, ISO/IEC, HIPAA, etc.) with built-in templates.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Legal Matter Management Includes conflict and ethics control, business intelligence, and marketing.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Communication Management Includes verbal and non-verbal information sharing, multiple languages, and a goal-oriented objective.

Compliance Management Includes compliance controls, compliance rules engine, and compliance monitoring.

Policy Administration Includes customer records, invoicing, billing, and claim settlements.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Insurance Management

Salesforce Industries Reviews

Ankur R.

Engagement Management with Omnichannel

Likeliness to Recommend

Pros

Really competitive and consumer friendly

Likeliness to Recommend

Pros

Cons

Feature Ratings

Workflow Management

Risk and Fraud Assessment

Content Management

Analytics and Reporting

Policy Management

Dashboard

Legal Matter Management

Document Management

Communication Management

Compliance Management

Policy Administration

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Ease of Customization

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support