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Salesforce.com Inc

Salesforce Industries

Composite Score

7.9 /10

CX Score

8.1 /10

24 Reviews Write a Review

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What is Salesforce Industries?

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Salesforce Industries Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Industries?

0% Negative

11% Neutral

89% Positive

Pros

Continually Improving Product
Efficient Service
Inspires Innovation
Client Friendly Policies

Feature Ratings

Average 81

Workflow Management

Risk and Fraud Assessment

Content Management

Analytics and Reporting

Policy Management

Dashboard

Legal Matter Management

Document Management

Communication Management

Compliance Management

Policy Administration

Vendor Capability Ratings

Average 81

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Ease of Customization

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Insurance Management

Score 8.2

View Salesforce Industries in this category (opens in a new tab)

Salesforce Industries Reviews

Damilola O.

Role: Finance
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2025

Great Industry Focus, but Steep Learning Curve

Likeliness to Recommend

9 /10

What differentiates Salesforce Industries from other similar products?

Its deep industry focus and native integration with Salesforce make Vlocity Insurance highly adaptable to complex insurance processes, especially for carriers looking to digitize quickly.

What is your favorite aspect of this product?

The seamless integration with Salesforce is my favorite aspect—it allows for streamlined workflows, real-time data access, and a unified customer view across the insurance lifecycle.

What do you dislike most about this product?

The steep learning curve and need for extensive customization can slow down initial implementation and require dedicated resources.

What recommendations would you give to someone considering this product?

Be prepared for a complex setup process and ensure you have skilled Salesforce resources on your team. Take advantage of Vlocity’s industry-specific tools but plan for customization to fit your unique workflows.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Bukola O.

Role: Sales Marketing
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

A true insurance policy management guru software

Likeliness to Recommend

10 /10

What differentiates Salesforce Industries from other similar products?

Ease of implementation

What is your favorite aspect of this product?

Work flow management

What do you dislike most about this product?

Nothing to be disliked

What recommendations would you give to someone considering this product?

Positive recommendation

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Charanjeet S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Tailored CRM for Omni Industry

Likeliness to Recommend

10 /10

What differentiates Salesforce Industries from other similar products?

Salesforce Vlocity is now known as Salesforce Industries. It offers the industry specific solutions and tailored solutions for industries like telecommunication, media, healthcare, insurance and utilities which many CRMs don't provide

What is your favorite aspect of this product?

I appreciate the prebuilt processes and data models specific to communication industry. With inbuilt setup it is easy to implement and start using the system without extensive customizations.

What do you dislike most about this product?

The challange we have faced is the complexity of the system. Even with more features the learning curve is steep and need to invest in the training to use it effectively

What recommendations would you give to someone considering this product?

If you have team with Salesforce experience then it will be easy to implement the Vlocity otherwise you will need to plan the training and practice time

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Salesforce Industries

What is Salesforce Industries?

Company Details

Book a Free Demo Today!

Salesforce Industries Ratings

86 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Salesforce Industries?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Risk and Fraud Assessment Includes the ability to document, mitigate, and respond to project risk conditions across the portfolio and detect instances of potential fraudulent claims.

Content Management Includes collaboration, check-in/check-out, and version control.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Policy Management Solution centralizes policies, standards, and procedures mapped to regulations or best-practices (PCI-DSS, ISO/IEC, HIPAA, etc.) with built-in templates.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Legal Matter Management Includes conflict and ethics control, business intelligence, and marketing.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Communication Management Includes verbal and non-verbal information sharing, multiple languages, and a goal-oriented objective.

Compliance Management Includes compliance controls, compliance rules engine, and compliance monitoring.

Policy Administration Includes customer records, invoicing, billing, and claim settlements.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Insurance Management

Salesforce Industries Reviews

Damilola O.

Great Industry Focus, but Steep Learning Curve

Likeliness to Recommend

Pros

Bukola O.

A true insurance policy management guru software

Likeliness to Recommend

Pros

Charanjeet S.

Tailored CRM for Omni Industry

Likeliness to Recommend

Pros

Feature Ratings

Workflow Management

Risk and Fraud Assessment

Content Management

Analytics and Reporting

Policy Management

Dashboard

Legal Matter Management

Document Management

Communication Management

Compliance Management

Policy Administration

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Ease of Customization

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support