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Salesforce.com Inc

Salesforce Flow

Composite Score

6.8 /10

CX Score

6.6 /10

15 Reviews Write a Review

Claim Software

What is Salesforce Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details

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Salesforce Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Flow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

81 Plan to Renew

10
Since last award

79 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+67 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Flow?

8% Negative

19% Neutral

73% Positive

Pros

Fair
Continually Improving Product
Performance Enhancing
Respectful

Cons

Leverages Incumbent Status
Under Delivered
Less Transparent

Feature Ratings

Average 73

Collaboration

Low-Code Automation

In-App Automated Workflows

Process Workflow Designer

Mobile Support

Customizable Performance Dashboards

Process Simulation

Process Library

External Application Data Connectors

Permissions and Governance

Process Automation Templates

Vendor Capability Ratings

Average 76

Ease of Customization

Business Value Created

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Also Featured in...

Low-Code Business Process Management - Midmarket

Score 8.6

View Salesforce Flow in this category (opens in a new tab)

Salesforce Flow Reviews

Scott R.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Works great for what I need

Likeliness to Recommend

9 /10

What differentiates Salesforce Flow from other similar products?

It's intuitive interface

What is your favorite aspect of this product?

The reliability and constant updates to keep the product relevant and on top of the competition.

What do you dislike most about this product?

Because there are so many features and updates, a lot of areas of the product get overlooked.

What recommendations would you give to someone considering this product?

Be ready to "drink from the firehose" but once learned, it's a very useful tool.

Pros

Performance Enhancing
Enables Productivity
Continually Improving Product
Reliable

Abdul I.

Role: Information Technology
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

Great Tool. Easy to use.

Likeliness to Recommend

9 /10

What differentiates Salesforce Flow from other similar products?

Ease of use Low code Reusability Versioning Adaption Speed of operation Order of execution is respected Integration Testing and QA Data changes Fetching the record ID Complex formulas in filters and outputs Use of custom metadata

What is your favorite aspect of this product?

Low code- ease of use.

What do you dislike most about this product?

Nothing to dislike- I like the part that It is constantly growing with time several new features are being implemented with each release and it is very powerful tool. I would love to see in the future where the other tools such as process builder and workflows are all integrated with the flow.

What recommendations would you give to someone considering this product?

It’s great to use Powerful tool Easy for integrations Low code Easy adaptation

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Stanton C.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Fantastic Product - Build software without code

Likeliness to Recommend

8 /10

What differentiates Salesforce Flow from other similar products?

The robust set of features

What is your favorite aspect of this product?

Ability to integrate with code solutions as well and the flexibility across the platform.

What do you dislike most about this product?

Can be intimidating for some users

What recommendations would you give to someone considering this product?

Learn basic programming principles.

Pros

Saves Time
Respectful
Helps Innovate
Continually Improving Product

Cons

Less Generous
Less Transparent
Less Friendly Negotiation

Salesforce Flow

What is Salesforce Flow?

Company Details

Need Assistance?

Salesforce Flow Ratings

87 Likeliness to Recommend

81 Plan to Renew

10 Since last award

79 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+67 Net Emotional Footprint

How much do users love Salesforce Flow?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Customizable Performance Dashboards View data points from the process analysis on dashboards that are ready for use out-of-the-box or customizable

Process Simulation The ability to test and model the process with simulated inputs for the purpose of optimizing the design and anticipating performance in the "real world".

Process Library A repository of documented processes which can be accessed for revision.

External Application Data Connectors Includes preset user friendly plugins for setting up interfaces with well known Enterprise Applications and other means of automating process input/output data

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Low-Code Business Process Management - Midmarket

Salesforce Flow Reviews

Scott R.

Works great for what I need

Likeliness to Recommend

Pros

Abdul I.

Great Tool. Easy to use.

Likeliness to Recommend

Pros

Stanton C.

Fantastic Product - Build software without code

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Collaboration

Low-Code Automation

In-App Automated Workflows

Process Workflow Designer

Mobile Support

Customizable Performance Dashboards

Process Simulation

Process Library

External Application Data Connectors

Permissions and Governance

Process Automation Templates

Vendor Capability Ratings

Ease of Customization

Business Value Created

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Ease of Data Integration

Quality of Features

Usability and Intuitiveness