Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Salesforce.com Inc

Salesforce Flow

Composite Score

8.6 /10

CX Score

8.9 /10

69 Reviews Write a Review

Claim Software

What is Salesforce Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Salesforce Flow won the following awards in the Low-Code Business Process Management - Midmarket category

Filter By

2026 Emotional Footprint Champion

Latest Award, 2026

2025 Data Quadrant Champion

2025

0 Top Rated Capabilities

1 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

5 Top Rated Features

2024

Contract Negotiation

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

4 Top Rated Features

2023

Salesforce Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Flow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Flow?

3% Negative

1% Neutral

96% Positive

Pros

Enables Productivity
Respectful
Reliable
Acts with Integrity

Feature Ratings

Average 81

Collaboration

Low-Code Automation

In-App Automated Workflows

Process Workflow Designer

Mobile Support

Customizable Performance Dashboards

Process Simulation

Process Library

External Application Data Connectors

Permissions and Governance

Process Automation Templates

Vendor Capability Ratings

Average 79

Quality of Features

Business Value Created

Breadth of Features

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Also Featured in...

Low-Code Business Process Management - Enterprise

Score 6.8

View Salesforce Flow in this category (opens in a new tab)

Salesforce Flow Reviews

Andrey G.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Nice features

Likeliness to Recommend

9 /10

What differentiates Salesforce Flow from other similar products?

Reliable solution

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Non applicable

What recommendations would you give to someone considering this product?

Evaluate options available

Pros

Caring
Saves Time
Respectful
Efficient Service

Taruna A.

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2026

Automation lightning flow powerful feature in sale

Likeliness to Recommend

10 /10

What differentiates Salesforce Flow from other similar products?

Salesforce Lightning Flow helps us to Automate our process or requirment without or Low coding. With the help of lightning flow we can do UI interaction by using screen flow by simple clicking buttons and all. We also perform some actions with the help of record triggerd flow and deal with salesforce security. Without writing single line of code we can perform actions on record Like CRUD operations. We also perform platform event triggerd flow with the help of this we can perform integration with third party tool.

What is your favorite aspect of this product?

Salesforce flow is used to perform actions without writing a code and also we can integrate with third party tool.

What do you dislike most about this product?

We cannot perform some actions like undelete operations with the help of lightning flow.

What recommendations would you give to someone considering this product?

It is best to perform action schedule some action on specific time . So non coder also can be easily catch up and learn .

Pros

Performance Enhancing
Enables Productivity
Inspires Innovation
Saves Time

Siddharth J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Salesforce Flow: Powerful, but Needs Smarter Tools

Likeliness to Recommend

9 /10

What differentiates Salesforce Flow from other similar products?

Salesforce Flow differs from the competition by being natively embedded in the Salesforce ecosystem, with frictionless automation throughout CRM and other Salesforce tools. Its graphical user interface and robust process builder make it simpler to develop complex flows without needing to use other tools or platforms.

What is your favorite aspect of this product?

My favorite thing about Salesforce Flow is how deeply it integrates with the Salesforce platform. It enables you to automate within Salesforce itself, simplifying processes and minimizing third-party tool reliance or custom coding.

What do you dislike most about this product?

While Salesforce Flow is amazingly powerful, I do think that the user interface can be slightly difficult for newcomers. Once you get the hang of it, however, the automation possibilities are endless, making it well worth the effort.

What recommendations would you give to someone considering this product?

If you're thinking about this product, I'd say try it out if you appreciate quality and simplicity. It's great for those that need reliability and performance. Just ensure that it meets your exact requirements before making the commitment!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Salesforce Flow

What is Salesforce Flow?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Salesforce Flow Ratings

88 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Salesforce Flow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Customizable Performance Dashboards View data points from the process analysis on dashboards that are ready for use out-of-the-box or customizable

Process Simulation The ability to test and model the process with simulated inputs for the purpose of optimizing the design and anticipating performance in the "real world".

Process Library A repository of documented processes which can be accessed for revision.

External Application Data Connectors Includes preset user friendly plugins for setting up interfaces with well known Enterprise Applications and other means of automating process input/output data

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Low-Code Business Process Management - Enterprise

Salesforce Flow Reviews

Andrey G.

Nice features

Likeliness to Recommend

Pros

Taruna A.

Automation lightning flow powerful feature in sale

Likeliness to Recommend

Pros

Siddharth J.

Salesforce Flow: Powerful, but Needs Smarter Tools

Likeliness to Recommend

Pros

Most Popular Salesforce Flow Comparisons

Microsoft Power Apps

OutSystems

ServiceNow App Engine

Appian Low-Code Automation

Pega Low-Code BPM

Plant an App

Feature Ratings

Collaboration

Low-Code Automation

In-App Automated Workflows

Process Workflow Designer

Mobile Support

Customizable Performance Dashboards

Process Simulation

Process Library

External Application Data Connectors

Permissions and Governance

Process Automation Templates

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Availability and Quality of Training