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Salesforce.com Inc

Salesforce Authenticator

Composite Score

8.4 /10

CX Score

8.8 /10

65 Reviews Write a Review

Claim Software

What is Salesforce Authenticator?

Salesforce Authenticator offers smart, simple two-factor authentication solutions that enhance the security of your Salesforce deployment without sacrificing user experience. Salesforce Authenticator is an intelligent, mobile two-factor authentication app that delivers enterprise-class security, while providing simplicity and convenience to your end users. With Salesforce Authenticator, it’s even easier for employees to access business-critical apps through simple push notifications. With a single tap on their mobile device, employees can approve logins and other actions, even verifying automatically from trusted locations.

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Company Details

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Awards & Recognition

Salesforce Authenticator won the following awards in the Multi-Factor Authentication category

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2026 Data Quadrant Champion

Latest Award, 2026

1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2026

Salesforce Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Authenticator?

0% Negative

0% Neutral

100% Positive

Pros

Efficient Service
Trustworthy
Client Friendly Policies
Fair

Feature Ratings

Average 79

Browser Push Notifications

Email Authentication

OTP Authentication

Multi-Device Protection

Biometrics Authentication

Soft Token Authentication

Integration APIs

Role-Based Multi-Factor Authentication

Authentication Assurance Level (AAL)

Hard Token Authentication

Role and User Management

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Business Value Created

Quality of Features

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Salesforce Authenticator Reviews

Ravi S.

Role: Industry Specific Role
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic product, cost effective

Likeliness to Recommend

9 /10

What differentiates Salesforce Authenticator from other similar products?

It's has multiple features which can protect our data. And it's cost effective

What is your favorite aspect of this product?

Functionality and UI of product

What do you dislike most about this product?

Nothing I found

What recommendations would you give to someone considering this product?

Should use it and have some good experience. Explore this product

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

Rohit B.

Role: Finance
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Great product

Likeliness to Recommend

10 /10

What differentiates Salesforce Authenticator from other similar products?

Easy to deploy, automatic verification, Lightning Login

What is your favorite aspect of this product?

AI agents. Customer 360 degree

What do you dislike most about this product?

Lack of adoption

What recommendations would you give to someone considering this product?

Analytical skills. Certification

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Parth P.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

easy to use but sometimes slow to approve

Likeliness to Recommend

9 /10

What differentiates Salesforce Authenticator from other similar products?

Push notifications are faster, easier to use than code

What is your favorite aspect of this product?

on Ios - can hard-touch the push notification and approve from my lockscreen

What do you dislike most about this product?

If my authenticating device is using cellular and my device (that i am trying to authenticate) is using wifi, the approval does not work. both devices need to be on the same network the "remember this device / auth automatically" does not work for me

What recommendations would you give to someone considering this product?

easy to use, simple. no frills.

Pros

Reliable
Enables Productivity
Security Protects
Helps Innovate

Cons

Slower Product Innovation

Salesforce Authenticator

What is Salesforce Authenticator?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

Salesforce Authenticator Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Salesforce Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Email Authentication Ability to send a verification link or code via email.

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Integration APIs Ability of the software to interface with legacy and other third party applications.

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Authentication Assurance Level (AAL) Ability to indicate and measure the assurance strength

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Role and User Management Enable different levels of access and permissions based on role.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Salesforce Authenticator Reviews

Ravi S.

Fantastic product, cost effective

Likeliness to Recommend

Pros

Rohit B.

Great product

Likeliness to Recommend

Pros

Parth P.

easy to use but sometimes slow to approve

Likeliness to Recommend

Pros

Cons

Most Popular Salesforce Authenticator Comparisons

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JumpCloud

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1
Since last award

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Feature Ratings

Browser Push Notifications

Email Authentication

OTP Authentication

Multi-Device Protection

Biometrics Authentication

Soft Token Authentication

Integration APIs

Role-Based Multi-Factor Authentication

Authentication Assurance Level (AAL)

Hard Token Authentication

Role and User Management

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Business Value Created

Quality of Features

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement