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Salesforce.com Inc

Salesforce Authenticator

Composite Score

8.5 /10

CX Score

8.8 /10

54 Reviews Write a Review

Claim Software

What is Salesforce Authenticator?

Salesforce Authenticator offers smart, simple two-factor authentication solutions that enhance the security of your Salesforce deployment without sacrificing user experience. Salesforce Authenticator is an intelligent, mobile two-factor authentication app that delivers enterprise-class security, while providing simplicity and convenience to your end users. With Salesforce Authenticator, it’s even easier for employees to access business-critical apps through simple push notifications. With a single tap on their mobile device, employees can approve logins and other actions, even verifying automatically from trusted locations.

Company Details

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Salesforce Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Authenticator?

0% Negative

0% Neutral

100% Positive

Pros

Respectful
Enables Productivity
Efficient Service
Caring

Feature Ratings

Average 77

OTP Authentication

Biometrics Authentication

Email Authentication

Browser Push Notifications

Multi-Device Protection

Role-Based Multi-Factor Authentication

Integration APIs

Authentication Assurance Level (AAL)

Phisher Resistance MFA

Role and User Management

Hard Token Authentication

Vendor Capability Ratings

Average 78

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Salesforce Authenticator Reviews

Kyle K.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Easy to use and integrate

Likeliness to Recommend

8 /10

What differentiates Salesforce Authenticator from other similar products?

Easy to integrate providing additional security and seamless sign in authentication

What is your favorite aspect of this product?

Ease of use and implementation

What do you dislike most about this product?

There is not much to dislike about this product

What recommendations would you give to someone considering this product?

Best Authenticator in the Market

Pros

Reliable
Enables Productivity
Unique Features
Caring

Abdul Samad Irfan S.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Connect with your apps securely

Likeliness to Recommend

10 /10

What differentiates Salesforce Authenticator from other similar products?

The best part of the Salesforce Authenticator is its highly secure the login to this app requires password Next it always collects your geolocation that way it make easier process to login into the org multiple accounts can be added at one and process of connecting the orgs is very easier not more than 2 min very light app with best features

What is your favorite aspect of this product?

highly secure and you can control logging into the apps with this app

What do you dislike most about this product?

its backup options needs to be improved it should store the accounts to the email accounts that way it will be easier for backups

What recommendations would you give to someone considering this product?

Please purchase this app very secure and useful for apps connecting to the org

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Effective Service

Pawan S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

Secure but Limited to the Salesforce Ecosystem

Likeliness to Recommend

9 /10

What differentiates Salesforce Authenticator from other similar products?

Salesforce Authenticator differentiates itself by offering one-tap push verification within the Salesforce ecosystem and support for Lightning Login, allowing passwordless access for Salesforce accounts.

What is your favorite aspect of this product?

My favorite aspect of Salesforce Authenticator is its one-tap login approval and passwordless access through Lightning Login, which makes authentication fast and seamless for Salesforce users.

What do you dislike most about this product?

The main drawback of Salesforce Authenticator is its limited cross-platform support. Unlike some competitors, it doesn't offer a desktop application or browser extension, which can be inconvenient for users who prefer to authenticate from their computers. Additionally, the app's location-based automation feature, while convenient, may raise privacy concerns for some users, as it requires enabling location services on their devices

What recommendations would you give to someone considering this product?

I would recommend Salesforce Authenticator for secure Salesforce logins, but ensure you enable location-based approvals, set up backup codes, and keep the app updated. Familiarize yourself with recovery options to avoid being locked out if your device is lost.

Pros

Reliable
Unique Features
Inspires Innovation
Client Friendly Policies

Salesforce Authenticator

What is Salesforce Authenticator?

Company Details

Need Assistance?

Salesforce Authenticator Ratings

89 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Salesforce Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Email Authentication Ability to send a verification link or code via email.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Authentication Assurance Level (AAL) Ability to indicate and measure the assurance strength

Phisher Resistance MFA Ability to implement authentication methods that can withstand phishing attacks

Role and User Management Enable different levels of access and permissions based on role.

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Salesforce Authenticator Reviews

Kyle K.

Easy to use and integrate

Likeliness to Recommend

Pros

Abdul Samad Irfan S.

Connect with your apps securely

Likeliness to Recommend

Pros

Cons

Pawan S.

Secure but Limited to the Salesforce Ecosystem

Likeliness to Recommend

Pros

Most Popular Salesforce Authenticator Comparisons

Google Authenticator

Microsoft Authenticator

Duo Security

OKTA Adaptive Multi-Factor Authentication

Protectimus

LastPass Multi-Factor Authentication

Feature Ratings

OTP Authentication

Biometrics Authentication

Email Authentication

Browser Push Notifications

Multi-Device Protection

Role-Based Multi-Factor Authentication

Integration APIs

Authentication Assurance Level (AAL)

Phisher Resistance MFA

Role and User Management

Hard Token Authentication

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization