What is Salesforce Authenticator?
Salesforce Authenticator offers smart, simple two-factor authentication solutions that enhance the security of your Salesforce deployment without sacrificing user experience. Salesforce Authenticator is an intelligent, mobile two-factor authentication app that delivers enterprise-class security, while providing simplicity and convenience to your end users. With Salesforce Authenticator, it’s even easier for employees to access business-critical apps through simple push notifications. With a single tap on their mobile device, employees can approve logins and other actions, even verifying automatically from trusted locations.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Authenticator?
Pros
- Respectful
- Enables Productivity
- Efficient Service
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
OTP Authentication
Biometrics Authentication
Email Authentication
Browser Push Notifications
Multi-Device Protection
Role-Based Multi-Factor Authentication
Integration APIs
Authentication Assurance Level (AAL)
Hard Token Authentication
Soft Token Authentication
Role and User Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Business Value Created
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Salesforce Authenticator Reviews
Purvi C.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2024
Ease of collaboration and use
Likeliness to Recommend
What differentiates Salesforce Authenticator from other similar products?
It has various add in option such as chat lingual, attachments are easily found in one place related to a single case and you can view it within salesforce. No need to download each file.
What is your favorite aspect of this product?
It a very efficient way of handling customer query and log in the progress of the case for internal viewers.
What do you dislike most about this product?
It can be more centric to the customers who use it to raise query. They can also have an access to the portal not only just receiving the email about the progress in case.
What recommendations would you give to someone considering this product?
Go for it. It is an effective and efficient way of customer query management. Is it is work the cost.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Sima S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2026
Getting the Most from Salesforce Authenticator
Likeliness to Recommend
What differentiates Salesforce Authenticator from other similar products?
The differentiator is how deeply it ties Salesforce identity and session management. It’s not just validation a login–it’s part of a broader identity layer that understands Salesforce sessions, policies, and user behavior. And where it really differs, through, is its “ecosystem-first ” design philosophy. It’s not trying to be a universal authentication for every possible service.
What is your favorite aspect of this product?
The thing I appreciate i show well it fits into the broader Salesforce ecosystem. When identity management is tightly integrated, it removes lot of the glue work engineers usually have to deal with–configuring multiple MFA providers, handling edge cases across systems, or troubleshooting inconsistent login experience. And I also like the subtle context it provides during approvals, such as recognizing known device or location.
What do you dislike most about this product?
The drawback is that the push-based approval flow, while convenient, can sometimes feel a bit too “binary.” And I’ve also notice that because it’s so closely tied to Salesforce sessions and identity behavior, it doesn’t offer much flexibility outside that context.
What recommendations would you give to someone considering this product?
The recommendation is to pay attention to user experience and training early on. While the push-based approval flow is simple, users still need to understand what a legitimate login request looks like and how to respond safely. A short onboarding session or internal guideline can go a long way in preventing confusion or accidental approval. And I’d recommend evaluating how it fits into your broader identity and access management setup.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Effective Service
Cons
- Less Inspiring
Please tell us why you think this review should be flagged.
Pratik s.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2026
reliable multi factor authentication solution
Likeliness to Recommend
What differentiates Salesforce Authenticator from other similar products?
ensures secure login through multi factor authentication mfa.
What is your favorite aspect of this product?
works seamlessly with salesforce and other integrated systems.
What do you dislike most about this product?
no direct contribution to data analysis or reporting tasks.
What recommendations would you give to someone considering this product?
adopt it as a must have security tool for data platforms and crm access.
Pros
- Enables Productivity
- Effective Service
- Caring
- Respectful
Please tell us why you think this review should be flagged.
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