Salesforce Agentforce Sales Logo Award Winner Product Badge
Salesforce Agentforce Sales Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Agentforce Sales

Composite Score
8.8 /10
CX Score
9.0 /10
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Salesforce Agentforce Sales
8.8 /10

What is Salesforce Agentforce Sales?

The all-new Salesforce Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Agentforce Sales won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Agentforce Sales?

3% Negative
6% Neutral
91% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

79

Mobile

77

Vendor Capability Ratings

Average 83

Breadth of Features

86

Quality of Features

85

Business Value Created

85

Availability and Quality of Training

83

Ease of Data Integration

82

Ease of Customization

82

Ease of Implementation

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Usability and Intuitiveness

81

Vendor Support

80

Salesforce Agentforce Sales Reviews

Nicole H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Salesforce is the GOAT but could improve

Likeliness to Recommend

10 /10

What differentiates Salesforce Agentforce Sales from other similar products?

Not sure - every sales org I've worked in has used this unless they built it in-house

What is your favorite aspect of this product?

The organization

What do you dislike most about this product?

Some integrations aren't seamless

What recommendations would you give to someone considering this product?

Train your teams to use all features

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Kevin J.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Must have product for user control

Likeliness to Recommend

9 /10

What differentiates Salesforce Agentforce Sales from other similar products?

Salesforce is a great product to manage all data in one place whilst managing my own management reports, i really like the look and feel enabling the best usability of the product. It is well utilized by the business and IT community

What is your favorite aspect of this product?

The mixture of complex reports and custom pages that can be built or provided to users increasing usability. Its just having everything in one page and the fact that now no VPN to an internal system. Its great.

What do you dislike most about this product?

Nothing, the tool is quite effective. If anything just more guides online and training but i cant state its a product flaw most users are far more efficient than i am in using the tool everyday.

What recommendations would you give to someone considering this product?

Make contact with Salesforce and get the best cloud based solution on the market today.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Wareen I.

  • Role: Human Resources
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

CRM that is easy to use and comprehensive.

Likeliness to Recommend

10 /10

What differentiates Salesforce Agentforce Sales from other similar products?

You can personalize anything with Salesforce, a fantastic CRM. You receive a comprehensive system that works flawlessly, just as promised. Every update adds a tone of new features and enhancements. Since we started using it years ago, Salesforce has never failed us. It moves swiftly and logically. The creator provides a range of assistance alternatives.

What is your favorite aspect of this product?

One of the best solutions available; is all the options, plus the ability to do integration, a nice notification system, in-house chat, and anything you can imagine, including taxes, PDFs, multiple currencies, all types of invoices, and transport notes. You can also integrate an accountant programmed and some online stores, which works like a charm. Enjoy learning it. Everything is now conveniently placed in one location and is well-organized.

What do you dislike most about this product?

Having some technological know-how to create various activities and perform changes is not beneficial. And there might be additional color schemes available. It's challenging and perplexing to set up/configure and understand how the flow operates. The admin could receive a notification in the CRM once a new update is available. Emails are another thing that may benefit from a notification system; it would be wonderful if Salesforce could play sound alerts when an email is received.

What recommendations would you give to someone considering this product?

The implementation documentation was carefully planned. We'll keep working together with Salesforce. The main benefit was its adaptability and practically limitless potential for customization to your business demands and type. Even when handling a large database, it is quick. Additionally, it is coherent and straightforward, and for the reasons listed above, it has been a huge help to us.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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