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Salesforce.com Inc

Salesforce Agentforce Sales

Composite Score

8.8 /10

CX Score

9.0 /10

942 Reviews Write a Review

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In Partnership With SelectHub

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What is Salesforce Agentforce Sales?

The all-new Salesforce Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Agentforce Sales won the following awards in the Customer Relationship Management - Enterprise category

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2025 Data Quadrant Champion

Latest Award, 2025

8 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

9 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

9 Top Rated Capabilities

8 Top Rated Features

2023

2022 Data Quadrant Champion

2022

9 Top Rated Capabilities

9 Top Rated Features

2022

Product Impact
Conflict Resolution

2022

Salesforce Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Agentforce Sales?

3% Negative

6% Neutral

91% Positive

Pros

Reliable
Respectful
Enables Productivity
Helps Innovate

Feature Ratings

Average 84

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Customer Service Management

Collaboration

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 83

Breadth of Features

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Also Featured in...

Sales Engagement Platforms

Score 9.1

View Salesforce Agentforce Sales in this category (opens in a new tab)

Conversation Intelligence

Score 9.0

View Salesforce Agentforce Sales in this category (opens in a new tab)

Sales Enablement

Score 8.9

View Salesforce Agentforce Sales in this category (opens in a new tab)

Lead Management

Score 8.9

View Salesforce Agentforce Sales in this category (opens in a new tab)

Salesforce Agentforce Sales Reviews

Mike G.

Role: Industry Specific Role
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Easy to use, clear and concise.

Likeliness to Recommend

7 /10

What differentiates Salesforce Agentforce Sales from other similar products?

Salesforce is an industry leader. They are actively listening to feedback and implementing new tools. This would be my key takeaway to other competitors.

What is your favorite aspect of this product?

The entire case open-to-close process is seamless.

What do you dislike most about this product?

theme customizability

What recommendations would you give to someone considering this product?

if you own a business, you need salesforce.

Pros

Continually Improving Product
Enables Productivity
Unique Features
Security Protects

James B.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

It has changed the way we function for the better.

Likeliness to Recommend

10 /10

What differentiates Salesforce Agentforce Sales from other similar products?

I think lead management is so much better with this product over our previous product. I started in my industry two decades ago, and to see business evolve to a place where lead management with Salesforce has improved efficiencies in our place of work by a lot has been great. That is what separates them from the rest of the pack for me.

What is your favorite aspect of this product?

Again, I think the lead management part of it is top notch. Communication lapses at my place of work shouldn't happen, even though we live in a communication age, but they do. Lead management does a lot of the speaking for me and others as it makes things clear for anyone privy to that information.

What do you dislike most about this product?

There is nothing I really dislike. Of course, as mentioned, I think we all have our wishlists of things that were better, but nothing here that would resonate or benefit anyone else. It is specific to my location.

What recommendations would you give to someone considering this product?

I would recommend that you take in as much research as possible before making an informed decision, but I stress to you to focus on how it can benefit your business!

Pros

Unique Features
Enables Productivity
Helps Innovate
Performance Enhancing

John P.

Role: Sales Marketing
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Love Hate Relationship

Likeliness to Recommend

5 /10

What differentiates Salesforce Agentforce Sales from other similar products?

Salesforce has a ton of features and massive amounts of customization.

What is your favorite aspect of this product?

You can almost do whatever you want with this product.

What do you dislike most about this product?

There are too many features. Depending on who you are working for, they can get so caught up in adding new features that it makes the whole system a tangled mess.

What recommendations would you give to someone considering this product?

Make sure you set clear parameters around what constitutes a need and what constitutes a want concerning Salesforce features. Otherwise, you may end up regretting it.

Pros

Unique Features
Continually Improving Product
Client's Interest First
Includes Product Enhancements

Salesforce Agentforce Sales

What is Salesforce Agentforce Sales?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Data Quadrant Champion

Salesforce Agentforce Sales Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Salesforce Agentforce Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Sales Engagement Platforms

Conversation Intelligence

Sales Enablement

Lead Management

Salesforce Agentforce Sales Reviews

Mike G.

Easy to use, clear and concise.

Likeliness to Recommend

Pros

James B.

It has changed the way we function for the better.

Likeliness to Recommend

Pros

John P.

Love Hate Relationship

Likeliness to Recommend

Pros

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HubSpot Sales Hub

1
Since last award

Feature Ratings

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Customer Service Management

Collaboration

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support