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Salesforce.com Inc

Salesforce Agentforce Sales

Composite Score

9.0 /10

CX Score

9.3 /10

56 Reviews Write a Review

Claim Software

What is Salesforce Agentforce Sales?

The all-new Salesforce Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Agentforce Sales won the following awards in the Conversation Intelligence category

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2025 Data Quadrant Champion

Latest Award, 2025

9 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

11 Top Rated Features

2024

Salesforce Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Agentforce Sales?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Efficient Service
Fair
Transparent

Feature Ratings

Average 86

Mobile Support

Dashboards and Reporting

Artificial Intelligence Engine

Call Recording

Audio Transcription

Role-Based Access

Call Analytics

Pipeline Visibility

Application Integration

Conversation Coaching

Manager Annotation and Feedback

Vendor Capability Ratings

Average 85

Quality of Features

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Also Featured in...

Sales Engagement Platforms

Score 9.1

View Salesforce Agentforce Sales in this category (opens in a new tab)

Sales Enablement

Score 8.9

View Salesforce Agentforce Sales in this category (opens in a new tab)

Lead Management

Score 8.9

View Salesforce Agentforce Sales in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Score 8.8

View Salesforce Agentforce Sales in this category (opens in a new tab)

Salesforce Agentforce Sales Reviews

Jordan T.

Role: Sales Marketing
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Important to our sales process.

Likeliness to Recommend

8 /10

What differentiates Salesforce Agentforce Sales from other similar products?

Customizable and trustworthy product.

What is your favorite aspect of this product?

It is customizable and trustworthy.

What do you dislike most about this product?

Can be overly complex and difficult to implement.

What recommendations would you give to someone considering this product?

Give it a shot and see what it does for your business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amisha P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Allows great deal of customization

Likeliness to Recommend

10 /10

What differentiates Salesforce Agentforce Sales from other similar products?

Strong focus of customer expectations, customization, and integrations capabilities makes it different from similar platforms.

What is your favorite aspect of this product?

Its ability to automate routine tasks and streamline sales processes.

What do you dislike most about this product?

Steep learning curves are challenging initially.

What recommendations would you give to someone considering this product?

Product is highly and highly recommended, but evaluating the required must be done before taking subscription.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Daniel M.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Empowering Sales through Scalability

Likeliness to Recommend

9 /10

What differentiates Salesforce Agentforce Sales from other similar products?

Salesforce Sales Cloud Enterprise stands out for its scalability and integration within the Salesforce ecosystem. It is ideal for businesses of all sizes, supporting continuous growth without performance loss. With built-in artificial intelligence like Einstein AI, it provides predictive insights and automation, helping sales teams identify opportunities and improve decision-making. Additionally, AppExchange allows the platform's functionality to be expanded through a wide range of apps. These features make Sales Cloud a flexible and robust solution compared to other CRMs.

What is your favorite aspect of this product?

My favorite aspect of Salesforce Sales Cloud Enterprise is its integration with Einstein AI. The ability to leverage artificial intelligence for predictive insights and automation truly sets the platform apart. It helps sales teams make more informed and efficient decisions by identifying opportunities and optimizing processes intelligently. This blend of advanced technology with sales management has a direct impact on productivity and sales success.

What do you dislike most about this product?

What I like least about Salesforce Sales Cloud Enterprise is its relatively high cost, especially for small and medium-sized businesses. While it offers a wide range of features, the pricing structure can be a barrier for companies with limited budgets. Additionally, the learning curve can be steep for new users due to the platform's complexity, requiring adequate training to maximize its potential.

What recommendations would you give to someone considering this product?

If you're considering purchasing Salesforce Sales Cloud Enterprise, start by assessing your sales team's specific needs and take advantage of demos or free trial periods to explore its features. Plan effective training, as the platform's complexity may require significant learning for your team to fully benefit. Evaluate the cost relative to the long-term benefits it can provide and ensure it integrates well with your existing systems. Lastly, look into available support options and engage with the Salesforce community for valuable resources and insights.

Pros

Enables Productivity
Unique Features
Effective Service
Inspires Innovation

Salesforce Agentforce Sales

What is Salesforce Agentforce Sales?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

Salesforce Agentforce Sales Ratings

92 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Salesforce Agentforce Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Sales Engagement Platforms

Sales Enablement

Lead Management

Customer Relationship Management - Enterprise

Salesforce Agentforce Sales Reviews

Jordan T.

Important to our sales process.

Likeliness to Recommend

Pros

Amisha P.

Allows great deal of customization

Likeliness to Recommend

Pros

Daniel M.

Empowering Sales through Scalability

Likeliness to Recommend

Pros

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Feature Ratings

Mobile Support

Dashboards and Reporting

Artificial Intelligence Engine

Call Recording

Audio Transcription

Role-Based Access

Call Analytics

Pipeline Visibility

Application Integration

Conversation Coaching

Manager Annotation and Feedback

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement