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Salesforce.com Inc

Salesforce Agentforce Sales

Composite Score

9.0 /10

CX Score

9.3 /10

56 Reviews Write a Review

Claim Software

What is Salesforce Agentforce Sales?

The all-new Salesforce Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Agentforce Sales won the following awards in the Conversation Intelligence category

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2025 Data Quadrant Champion

Latest Award, 2025

9 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

11 Top Rated Features

2024

Salesforce Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Agentforce Sales?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Efficient Service
Fair
Transparent

Feature Ratings

Average 86

Mobile Support

Dashboards and Reporting

Artificial Intelligence Engine

Call Recording

Audio Transcription

Role-Based Access

Call Analytics

Pipeline Visibility

Application Integration

Conversation Coaching

Manager Annotation and Feedback

Vendor Capability Ratings

Average 85

Quality of Features

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Also Featured in...

Sales Engagement Platforms

Score 9.1

View Salesforce Agentforce Sales in this category (opens in a new tab)

Sales Enablement

Score 8.9

View Salesforce Agentforce Sales in this category (opens in a new tab)

Lead Management

Score 8.9

View Salesforce Agentforce Sales in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Score 8.8

View Salesforce Agentforce Sales in this category (opens in a new tab)

Salesforce Agentforce Sales Reviews

Jigna K.

Role: Information Technology
Industry: Media
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

"Sales Cloud Experience: Gathering User Insights"

Likeliness to Recommend

10 /10

What differentiates Salesforce Agentforce Sales from other similar products?

Salesforce Sales Cloud Enterprise differentiates itself with its comprehensive CRM capabilities, offering a wide range of tools for managing the entire sales process, from lead generation to closing deals. It provides advanced customization options, allowing businesses to tailor the platform to their specific needs. Additionally, its integration with the broader Salesforce ecosystem, including AI-powered insights through Salesforce Einstein, enhances decision-making and productivity. The platform's scalability and robust reporting and analytics features further set it apart, making it suitable for businesses of all sizes.

What is your favorite aspect of this product?

Salesforce Sales Cloud Enterprise for its robust customization capabilities. This allows businesses to tailor workflows, dashboards, and reports to align perfectly with their unique sales processes, enhancing efficiency and effectiveness in managing customer relationships and sales activities.

What do you dislike most about this product?

I do not have dislike for this product. I am using this daily and works fine so nothing like dislike

What recommendations would you give to someone considering this product?

I recommend thoroughly assessing your business needs to leverage its customization capabilities effectively. Take advantage of the extensive training and support resources available to ensure a smooth implementation. Additionally, explore its integration options with other tools to enhance productivity and streamline your sales processes.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mahender R.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Easy to use, and add new enhancements easily

Likeliness to Recommend

10 /10

What differentiates Salesforce Agentforce Sales from other similar products?

Salesforce Sales Cloud Enterprise stands out with: Customization: Tailor workflows and interfaces with minimal coding. Comprehensive Features: Manage leads, opportunities, forecasting, and more in one platform. Scalability: Supports businesses of all sizes and complexities.

What is your favorite aspect of this product?

one standout aspect of Salesforce Sales Cloud Enterprise is its customization and scalability. Businesses can tailor the platform to fit their unique needs while still having the flexibility to grow and adapt as they scale. This balance of personalization and future-proofing makes it incredibly powerful and versatile for organizations of all sizes.

What do you dislike most about this product?

I can't saying as such. N/A

What recommendations would you give to someone considering this product?

I can't saying as such. N/A

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jordan T.

Role: Sales Marketing
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Important to our sales process.

Likeliness to Recommend

8 /10

What differentiates Salesforce Agentforce Sales from other similar products?

Customizable and trustworthy product.

What is your favorite aspect of this product?

It is customizable and trustworthy.

What do you dislike most about this product?

Can be overly complex and difficult to implement.

What recommendations would you give to someone considering this product?

Give it a shot and see what it does for your business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Salesforce Agentforce Sales

What is Salesforce Agentforce Sales?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

Salesforce Agentforce Sales Ratings

92 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Salesforce Agentforce Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Sales Engagement Platforms

Sales Enablement

Lead Management

Customer Relationship Management - Enterprise

Salesforce Agentforce Sales Reviews

Jigna K.

"Sales Cloud Experience: Gathering User Insights"

Likeliness to Recommend

Pros

Mahender R.

Easy to use, and add new enhancements easily

Likeliness to Recommend

Pros

Jordan T.

Important to our sales process.

Likeliness to Recommend

Pros

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Feature Ratings

Mobile Support

Dashboards and Reporting

Artificial Intelligence Engine

Call Recording

Audio Transcription

Role-Based Access

Call Analytics

Pipeline Visibility

Application Integration

Conversation Coaching

Manager Annotation and Feedback

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement