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Salesforce.com Inc

Salesforce Agentforce Sales

Composite Score

9.1 /10

CX Score

9.3 /10

107 Reviews Write a Review

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What is Salesforce Agentforce Sales?

The all-new Salesforce Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Agentforce Sales won the following awards in the Sales Engagement Platforms category

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2025 Emotional Footprint Champion

Latest Award, 2025

Product Impact
Contract Negotiation

Latest Award, 2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

13 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

8 Top Rated Features

2024

Salesforce Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Agentforce Sales?

0% Negative

3% Neutral

97% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Helps Innovate

Feature Ratings

Average 87

Pipeline Management

Sales Analytics

CRM Integration

Workflow Automation

Internal Sales Collaboration

E-Mail Integration

Dialer Integration

Omnichannel Campaign Management

Call Management

Next-Best-Action Recommendations

E-Mail Campaign Management

Vendor Capability Ratings

Average 86

Business Value Created

Breadth of Features

Ease of Customization

Quality of Features

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Conversation Intelligence

Score 9.0

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Sales Enablement

Score 8.9

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Lead Management

Score 8.9

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Customer Relationship Management - Enterprise

Score 8.8

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Salesforce Agentforce Sales Reviews

Jigna K.

Role: Information Technology
Industry: Media
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

"Sales Cloud Experience: Gathering User Insights"

Likeliness to Recommend

10 /10

What differentiates Salesforce Agentforce Sales from other similar products?

Salesforce Sales Cloud Enterprise differentiates itself with its comprehensive CRM capabilities, offering a wide range of tools for managing the entire sales process, from lead generation to closing deals. It provides advanced customization options, allowing businesses to tailor the platform to their specific needs. Additionally, its integration with the broader Salesforce ecosystem, including AI-powered insights through Salesforce Einstein, enhances decision-making and productivity. The platform's scalability and robust reporting and analytics features further set it apart, making it suitable for businesses of all sizes.

What is your favorite aspect of this product?

Salesforce Sales Cloud Enterprise for its robust customization capabilities. This allows businesses to tailor workflows, dashboards, and reports to align perfectly with their unique sales processes, enhancing efficiency and effectiveness in managing customer relationships and sales activities.

What do you dislike most about this product?

I do not have dislike for this product. I am using this daily and works fine so nothing like dislike

What recommendations would you give to someone considering this product?

I recommend thoroughly assessing your business needs to leverage its customization capabilities effectively. Take advantage of the extensive training and support resources available to ensure a smooth implementation. Additionally, explore its integration options with other tools to enhance productivity and streamline your sales processes.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mahender R.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Easy to use, and add new enhancements easily

Likeliness to Recommend

10 /10

What differentiates Salesforce Agentforce Sales from other similar products?

Salesforce Sales Cloud Enterprise stands out with: Customization: Tailor workflows and interfaces with minimal coding. Comprehensive Features: Manage leads, opportunities, forecasting, and more in one platform. Scalability: Supports businesses of all sizes and complexities.

What is your favorite aspect of this product?

one standout aspect of Salesforce Sales Cloud Enterprise is its customization and scalability. Businesses can tailor the platform to fit their unique needs while still having the flexibility to grow and adapt as they scale. This balance of personalization and future-proofing makes it incredibly powerful and versatile for organizations of all sizes.

What do you dislike most about this product?

I can't saying as such. N/A

What recommendations would you give to someone considering this product?

I can't saying as such. N/A

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Manivannan A.

Role: Sales Marketing
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Comprehensive CRM with AI

Likeliness to Recommend

8 /10

What differentiates Salesforce Agentforce Sales from other similar products?

It differentiates from other products because of its advanced AI capabilities which are deeply embedded across its platform, and it is known for its high degree of customization.

What is your favorite aspect of this product?

The most favored aspect of salesforce is its customizability and scalability.

What do you dislike most about this product?

Performance issues in which some of the people report slow loading and performance lags when working with large datasets

What recommendations would you give to someone considering this product?

I would like to recommend them by starting with their pilot program

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Salesforce Agentforce Sales

What is Salesforce Agentforce Sales?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Salesforce Agentforce Sales Ratings

92 Likeliness to Recommend

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Salesforce Agentforce Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Conversation Intelligence

Sales Enablement

Lead Management

Customer Relationship Management - Enterprise

Salesforce Agentforce Sales Reviews

Jigna K.

"Sales Cloud Experience: Gathering User Insights"

Likeliness to Recommend

Pros

Mahender R.

Easy to use, and add new enhancements easily

Likeliness to Recommend

Pros

Manivannan A.

Comprehensive CRM with AI

Likeliness to Recommend

Pros

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Feature Ratings

Pipeline Management

Sales Analytics

CRM Integration

Workflow Automation

Internal Sales Collaboration

E-Mail Integration

Dialer Integration

Omnichannel Campaign Management

Call Management

Next-Best-Action Recommendations

E-Mail Campaign Management

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Customization

Quality of Features

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement