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Runway AI, Inc.

Runway

Composite Score

7.6 /10

CX Score

8.2 /10

16 Reviews Write a Review

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What is Runway?

Runway is an applied AI research company shaping the next era of art, entertainment and human creativity. Runway has dozens of creative tools to ideate, generate and edit content using machine learning tools with no coding experience required.

Company Details

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Awards & Recognition

Runway won the following awards in the AI Content Creation and Optimization category

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Service Experience
Conflict Resolution

Latest Award, 2025

0 Top Rated Capabilities

3 Top Rated Features

2025

Runway Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Runway.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Runway?

0% Negative

0% Neutral

100% Positive

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Feature Ratings

Average 73

Content Editor

Data Protection and Security

Text-To-Image

Search Engine Optimization

Image and Video Generation

Data Analysis

Grammar and Spellcheck

Artificial Intelligence and Natural Language Processing

Social Media Integration

Translation

Content Summarization

Vendor Capability Ratings

Average 75

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Ease of Customization

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Also Featured in...

AI Video Generation & Editing

Score 8.0

View Runway in this category (opens in a new tab)

Runway Reviews

Sahil C.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Advanced AI content creation tool

Likeliness to Recommend

9 /10

What differentiates Runway from other similar products?

1. It has a very user friendly interface 2. It supports wide range of creative applications 3. It helps in supporting real time collaboration

What is your favorite aspect of this product?

1. The community is very active and you get to learn something or the other everyday 2. It can easily integrate with oter professionals tools 3. The knowldge platforms is very good to use

What do you dislike most about this product?

1. The free limit imposes restrictions thus you have to buy the paid version 2. The cost can run very high for small companies and individuals 3. The customer support is not effective

What recommendations would you give to someone considering this product?

If you are looking for a video editing software with ML features then this is a great tool

Pros

Reliable
Efficient Service
Inspires Innovation
Respectful

Cons

Less Performance Enhancing
Commodity Features
Leverages Incumbent Status

Runway

What is Runway?

Company Details

Need Assistance?

Awards & Recognition

Runway Ratings

88 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Runway?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Image and Video Generation Create images or videos based on textual input, or enhance existing media content with AI-generated elements.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Translation Supports automatic translate to multiple languages.

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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AI Video Generation & Editing

Runway Reviews

Sahil C.

Advanced AI content creation tool

Likeliness to Recommend

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