Rippling Customer Reviews 2026 | Human Capital Management

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Rippling

Composite Score

9.0 /10

CX Score

9.1 /10

126 Reviews Write a Review

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What is Rippling?

Streamline your business with Rippling’s all-in-one platform for HR, IT, payroll, and spend management. Effortlessly manage the entire employee lifecycle, from hiring to benefits administration. Automate HR tasks, ensure compliance, and streamline approvals. Simplify IT with device management, software access, and compliance monitoring, all from one dashboard. Enjoy timely payroll, real-time financial visibility, and dynamic spend policies. Rippling empowers your business to save time, reduce costs, and enhance efficiency, allowing companies to focus on growth. Experience the power of unified management with Rippling today.

Company Details

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Awards & Recognition

Rippling won the following awards in the Human Capital Management - Midmarket category

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2025 Data Quadrant Champion

Latest Award, 2025

10 Top Rated Capabilities

13 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

12 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

11 Top Rated Capabilities

10 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Rippling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Rippling.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rippling?

1% Negative

7% Neutral

92% Positive

Pros

Helps Innovate
Trustworthy
Respectful
Reliable

Feature Ratings

Average 85

Employee Record

Position Management

Benefits Administration

Payroll Administration

Workforce Planning

Scheduling

Leave Management

Time and Attendance

Talent Management

Talent Acquisition

Interactive Organizational Chart

Vendor Capability Ratings

Average 85

Breadth of Features

Quality of Features

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

Payroll

Score 9.3

View Rippling in this category (opens in a new tab)

Workforce Management - Midmarket

Score 9.2

View Rippling in this category (opens in a new tab)

Benefits Administration

Score 9.1

View Rippling in this category (opens in a new tab)

Global Employment Platforms

Score 8.4

View Rippling in this category (opens in a new tab)

Rippling Reviews

Brindisi I.

Role: Finance
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Interesting Solution for Firms

Likeliness to Recommend

7 /10

What differentiates Rippling from other similar products?

The program establishes a unified data management system

What is your favorite aspect of this product?

The inclusion of financial services makes the company more competitive

What do you dislike most about this product?

This is a powerful and paperless tool with no limitations

What recommendations would you give to someone considering this product?

Yes, always recommendable

Pros

Client Friendly Policies
Over Delivered
Helps Innovate
Reliable

Cons

Slower Product Innovation
Less Caring
Less Performance Enhancing

Samson M.

Role: Vendor Management
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Rippling from other similar products?

This system is so easy to use Best in class HR platform Rippling ITCloud is fantastic I really enjoy the features, integrations and UI.

What is your favorite aspect of this product?

I LOVE that Rippling has all of my benefits information in one easily accessible and easy-to-use interface. It has really cut down on the confusion and obfuscation of past benefits experiences.

What do you dislike most about this product?

Customer service

What recommendations would you give to someone considering this product?

please create a clear BRD document and then reach out Rippling team

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Robin F.

Role: Human Resources
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Great integrations/functionality, but quirky

Likeliness to Recommend

7 /10

What differentiates Rippling from other similar products?

Rippling is forward thinking compared to other systems I've used. There is a lot of functionality and it provides workflows that automate certain tasks.

What is your favorite aspect of this product?

Integrations and automations

What do you dislike most about this product?

The company has been around a while but acts a bit like a new company that hasn't quite figured things out yet. They have made changes that affect our payroll without telling us, some of the basic reporting isn't there or doesn't work properly (turnover for example), T4s for Canadian emploiyees weren't right and so on. Their support team often doesn't seem to know how to rectify things or just points you to help articles that aren't relevant.

What recommendations would you give to someone considering this product?

Decide how much you're willing to fiddle with things that don't quite work right before going ahead. We are committed now but I'm not sure I'd choose Rippling again if we were starting from scratch.

Pros

Unique Features
Transparent
Security Protects
Performance Enhancing

Cons

Charges for Enhancements
Less Effective Service
Less Efficient Service

Rippling

What is Rippling?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

Rippling Ratings

92 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Rippling?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Leave Management Tracking/administering employee leave, paid time off, short/long term leave (e.g. illness, personal, maternity, etc.), workflows for leave requests/approvals.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Interactive Organizational Chart An interactive org chart of the company so that users can see roles, departments, teams, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Payroll

Workforce Management - Midmarket

Benefits Administration

Global Employment Platforms

Rippling Reviews

Brindisi I.

Interesting Solution for Firms

Likeliness to Recommend

Pros

Cons

Samson M.

Fantastic product

Likeliness to Recommend

Pros

Robin F.

Great integrations/functionality, but quirky

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Employee Record

Position Management

Benefits Administration

Payroll Administration

Workforce Planning

Scheduling

Leave Management

Time and Attendance

Talent Management

Talent Acquisition

Interactive Organizational Chart

Vendor Capability Ratings

Breadth of Features

Quality of Features

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support