Rippling Customer Reviews 2025 | Human Capital Management

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Rippling

Composite Score

9.1 /10

CX Score

9.2 /10

124 Reviews Write a Review

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What is Rippling?

Streamline your business with Rippling’s all-in-one platform for HR, IT, payroll, and spend management. Effortlessly manage the entire employee lifecycle, from hiring to benefits administration. Automate HR tasks, ensure compliance, and streamline approvals. Simplify IT with device management, software access, and compliance monitoring, all from one dashboard. Enjoy timely payroll, real-time financial visibility, and dynamic spend policies. Rippling empowers your business to save time, reduce costs, and enhance efficiency, allowing companies to focus on growth. Experience the power of unified management with Rippling today.

Company Details

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Awards & Recognition

Rippling won the following awards in the Human Capital Management - Midmarket category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

12 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

11 Top Rated Capabilities

10 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

10 Top Rated Capabilities

10 Top Rated Features

2021

Rippling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Rippling.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

1
Since last award

99 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rippling?

0% Negative

5% Neutral

95% Positive

Pros

Helps Innovate
Trustworthy
Reliable
Efficient Service

Feature Ratings

Average 86

Position Management

Employee Record

Benefits Administration

Scheduling

Payroll Administration

Leave Management

Workforce Planning

Interactive Organizational Chart

Talent Management

Reporting and Analytics

Time and Attendance

Vendor Capability Ratings

Average 86

Breadth of Features

Quality of Features

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Ease of Customization

Also Featured in...

Workforce Management - Midmarket

Score 9.3

View Rippling in this category (opens in a new tab)

Payroll

Score 9.3

View Rippling in this category (opens in a new tab)

Benefits Administration

Score 9.2

View Rippling in this category (opens in a new tab)

Global Employment Platforms

Score 8.7

View Rippling in this category (opens in a new tab)

Rippling Reviews

Junior G.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

To integrate human resources into a single system.

Likeliness to Recommend

9 /10

What differentiates Rippling from other similar products?

It stands out because it facilitates the automation of technological processes by allowing employees to manage devices, software and access. This is beneficial for technology companies, since devices and applications can be assigned from the beginning.

What is your favorite aspect of this product?

I like it because it allows you to set up custom workflows for employee onboarding and offboarding, automatically assigning access to apps, devices, and benefits.

What do you dislike most about this product?

I don't like that their website doesn't provide detailed pricing and that interested companies must contact the sales team for customized quotes.

What recommendations would you give to someone considering this product?

I recommend it because you can customize Rippling by selecting additional modules, such as applicant tracking or benefits administration, making it easy to customize the system as your organization grows.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Brindisi I.

Role: Finance
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Interesting Solution for Firms

Likeliness to Recommend

7 /10

What differentiates Rippling from other similar products?

The program establishes a unified data management system

What is your favorite aspect of this product?

The inclusion of financial services makes the company more competitive

What do you dislike most about this product?

This is a powerful and paperless tool with no limitations

What recommendations would you give to someone considering this product?

Yes, always recommendable

Pros

Client Friendly Policies
Over Delivered
Helps Innovate
Reliable

Cons

Slower Product Innovation
Less Caring
Less Performance Enhancing

Samson M.

Role: Vendor Management
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Rippling from other similar products?

This system is so easy to use Best in class HR platform Rippling ITCloud is fantastic I really enjoy the features, integrations and UI.

What is your favorite aspect of this product?

I LOVE that Rippling has all of my benefits information in one easily accessible and easy-to-use interface. It has really cut down on the confusion and obfuscation of past benefits experiences.

What do you dislike most about this product?

Customer service

What recommendations would you give to someone considering this product?

please create a clear BRD document and then reach out Rippling team

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rippling

What is Rippling?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Rippling Ratings

93 Likeliness to Recommend

1 Since last award

99 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Rippling?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Leave Management Tracking/administering employee leave, paid time off, short/long term leave (e.g. illness, personal, maternity, etc.), workflows for leave requests/approvals.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Interactive Organizational Chart An interactive org chart of the company so that users can see roles, departments, teams, etc.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Workforce Management - Midmarket

Payroll

Benefits Administration

Global Employment Platforms

Rippling Reviews

Junior G.

To integrate human resources into a single system.

Likeliness to Recommend

Pros

Brindisi I.

Interesting Solution for Firms

Likeliness to Recommend

Pros

Cons

Samson M.

Fantastic product

Likeliness to Recommend

Pros

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Feature Ratings

Position Management

Employee Record

Benefits Administration

Scheduling

Payroll Administration

Leave Management

Workforce Planning

Interactive Organizational Chart

Talent Management

Reporting and Analytics

Time and Attendance

Vendor Capability Ratings

Breadth of Features

Quality of Features

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Ease of Customization