REVE Chat Customer Reviews 2025 | Chatbots

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REVE Chat

Composite Score

7.6 /10

CX Score

7.9 /10

10 Reviews Write a Review

Claim Software

What is REVE Chat?

REVE Chat is an omnichannel customer engagement platform that unifies communication across Websites, Mobile Apps, WhatsApp, Facebook, Instagram, Youtube, Playstore, Telegram, Viber, and more, enabling businesses to deliver exceptional customer experiences from a single platform.

Company Details

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REVE Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love REVE Chat?

17% Negative

0% Neutral

83% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 79

Personalized Service

Translation

Integration With CRM

Multi-channel

Application Programming Interface

Leads Generation

Wayfinding

Knowledgebase

Workflow Processing

Natural Language Processing

Learning and Adaptability

Vendor Capability Ratings

Average 88

Ease of Implementation

Breadth of Features

Ease of Data Integration

Quality of Features

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

REVE Chat Reviews

claki k.

Role: Sales Marketing
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

'assistance client ultra-intelligent

Likeliness to Recommend

8 /10

Pros

Performance Enhancing
Trustworthy
Inspires Innovation
Altruistic

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Great solution to provide active assistance

Likeliness to Recommend

9 /10

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Unique Features

REVE Chat

What is REVE Chat?

Company Details

Need Assistance?

REVE Chat Ratings

92 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love REVE Chat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Translation Supports automatic translate to multiple languages.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

REVE Chat Reviews

claki k.

'assistance client ultra-intelligent

Likeliness to Recommend

Pros

Great solution to provide active assistance

Likeliness to Recommend

Pros

Feature Ratings

Personalized Service

Translation

Integration With CRM

Multi-channel

Application Programming Interface

Leads Generation

Wayfinding

Knowledgebase

Workflow Processing

Natural Language Processing

Learning and Adaptability

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Ease of Data Integration

Quality of Features

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement