Responsive Customer Reviews 2026 | Proposal Management

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Responsive

Composite Score

7.5 /10

CX Score

7.5 /10

25 Reviews Write a Review

Claim Software

What is Responsive?

Responsive (formerly RFPIO) is a cloud-based response management platform and an AI-enabled solution to share knowledge, collaborate, and digitally transform their response processes. Through robust and bi-directional integrations, with an open API, teams can connect their people and improve content quality and accessibility — enabling collaboration without boundaries.

Company Details

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Awards & Recognition

Responsive won the following awards in the Proposal Management category

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7 Top Rated Capabilities

8 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation

2025

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

5 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

6 Top Rated Features

2023

Responsive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Responsive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Responsive?

0% Negative

4% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Generous Negotitation
Transparent

Feature Ratings

Average 87

Templates

Notifications

Content Residency

E-Signature

Project Management Workflow

Share & Track

Tasks and Workflow Management

Integrations

Proposals and SOWs

Dashboard and Analytics

Redlining

Vendor Capability Ratings

Average 85

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Customization

Business Value Created

Responsive Reviews

Caridad B.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Experience the future of response management

Likeliness to Recommend

9 /10

What differentiates Responsive from other similar products?

Responsive uses artificial intelligence and machine learning to automate repetitive tasks like content recommendations and response scoring. This increases efficiency while decreasing manual labor. It offers powerful collaboration tools that allow teams to work seamlessly on proposals, bids, and RFPs. Workflows that can be customized ensure that everyone is on the same page. Responsive provides a centralized content repository, allowing IT professionals to store, organize, and update responses across proposals, ensuring consistency and accuracy.

What is your favorite aspect of this product?

In today's fast-paced business world, effective proposal management is critical. Responsive, formerly known as RFPIO, provides a comprehensive solution for businesses looking to improve their response processes. Intelligent automation is a standout feature of Responsive. It drastically reduces the time and effort required for response management tasks, allowing IT professionals to concentrate on strategic aspects of their projects. It integrates seamlessly with popular productivity tools such as Microsoft 365 and Salesforce, improving productivity and data synchronization.

What do you dislike most about this product?

Responsive could enhance its platform by providing more advanced project management features. This would make collaboration and project tracking simpler for users.

What recommendations would you give to someone considering this product?

Rich reporting capabilities provide insights into response performance, allowing organizations to make data-driven decisions for continuous improvement. Its AI-powered automation, collaboration features, content library, integrations, and reporting capabilities set it apart from the competition. The current offerings from Responsive are extremely beneficial. To stay ahead in the competitive world of IT, use Responsive to optimize your proposal processes, ensure content accuracy, and harness the power of intelligent automation.

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Effective Service

Role: Sales Marketing
Industry: Finance
Involvement: Vendor Management and Renewal

Validated Review

Anonymous Reviewer

Submitted Aug 2023

Fantastic product

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Maja R.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Easy to use, great for content library

Likeliness to Recommend

10 /10

What differentiates Responsive from other similar products?

Great design, user friendly

What is your favorite aspect of this product?

Content Library

What do you dislike most about this product?

There's nothing I dislike.

What recommendations would you give to someone considering this product?

User friendly, great customer support, great self-service guides.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Responsive

What is Responsive?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Responsive Ratings

85 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Responsive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Notifications Tool alerts business of an application generated event.

Content Residency Vendor ability to store content via library to centralize, deduplicate, link, and manage answers to "common" RFx questions.

E-Signature Native e-signature capabilities and/or integrations to 3rd party e-signature solutions.

Project Management Workflow Enabling tracking of end-end processes to complete an RFx response achieving import/export functionalities and automating project intake/delivery.

Share & Track Share proposals with prospects, tracking the engagement and activity, also offering audit trails.

Tasks and Workflow Management Includes the ability to assign tasks to project personnel and automate workflow between users with control points and sign-offs.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Proposals and SOWs Management of monetary RFP proposals and statements of work that track and outline project deliverables between buyers and sellers.

Dashboard and Analytics Configurable, click though, real-time dashboards for in-progress and executed contracts.

Redlining Ability to redline agreements, with version control, and across various document formats.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Responsive Reviews

Caridad B.

Experience the future of response management

Likeliness to Recommend

Pros

Fantastic product

Likeliness to Recommend

Pros

Maja R.

Easy to use, great for content library

Likeliness to Recommend

Pros

1
Since last award

1
Since last award

2
Since last award

Feature Ratings

Templates

Notifications

Content Residency

E-Signature

Project Management Workflow

Share & Track

Tasks and Workflow Management

Integrations

Proposals and SOWs

Dashboard and Analytics

Redlining

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Customization

Business Value Created