What is Responsive (formerly RFPIO)?
Responsive (formerly RFPIO) is a cloud-based response management platform and an AI-enabled solution to share knowledge, collaborate, and digitally transform their response processes. Through robust and bi-directional integrations, with an open API, teams can connect their people and improve content quality and accessibility — enabling collaboration without boundaries.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Responsive (formerly RFPIO)?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Project Management Workflow
Templates
Share & Track
Integrations
Content Residency
Notifications
Tasks and Workflow Management
Proposals and SOWs
Dashboard and Analytics
E-Signature
Document Management
Vendor Capability Ratings
Vendor Support
Breadth of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Ease of Implementation
Business Value Created
Ease of Customization
Responsive (formerly RFPIO) Reviews
Syed A.
- Role: Operations
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Mar 2024
Vast Features Updated functionality Easy
Likeliness to Recommend
What differentiates Responsive (formerly RFPIO) from other similar products?
Vast functionality and features and quick turnaround in providing responses to the RFPs
What is your favorite aspect of this product?
Content Library
What do you dislike most about this product?
Desired configuration of the uploaded project documents
What recommendations would you give to someone considering this product?
Highly Recommended
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Amber R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Essential software for a team with many proposals
Likeliness to Recommend
What differentiates Responsive (formerly RFPIO) from other similar products?
I have not tried other similar products, so I cannot say what the differentiators are.
What is your favorite aspect of this product?
My favorite aspect of Responsive is the Content Library. We have tried several organizational approaches to our content, and the robust features of the Content Library allows for so many different set-ups and configurations. I'm currently going through our nearly 10,000 Q&A pairs to consolidate, re-organize, and structure it in a way that works better for us, and this project is a true joy for someone like me who loves metadata, star ratings, and other details.
What do you dislike most about this product?
There are bugs that frequently appear, especially in the Grid View, which seems to be a less-commonly used view and perhaps gets forgotten in the testing process. However, whenever I contact support regarding these bugs, they are quick to help and solve the issue, or escalate if needed. I also find the UI to be not very intuitive, with many simple actions buried under various menus, and even after using this product daily for several years, I still have to click a few different times and in a few different places in order to find what I want. In some cases I even need to contact support to find out how to do something that should be easy.
What recommendations would you give to someone considering this product?
Consider different strategies when implementing in terms of loading content. We, and our sister company, were advised to load in all of our RFPs and just let the system figure it out, but this resulted in a mess. Carefully selecting and curating the initial content takes more time, but is worth it in the long run.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Respectful
Sheryl C.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Mar 2024
Fantastic product, and a great team behind it.
Likeliness to Recommend
What differentiates Responsive (formerly RFPIO) from other similar products?
The customization and ease of use, makes this different than it's competitors.
What is your favorite aspect of this product?
The AI makes my job faster and allows me to be more productive. The database cleaning tools and organization of tags/owners is invaluable.
What do you dislike most about this product?
I would like to customize some of the reports more.
What recommendations would you give to someone considering this product?
List out your objectives, and then talk to the reps. They will help you meet your goals, and give you all the support in reaching them.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
