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Rapid7

Rapid7 Incident Command

Composite Score

7.7 /10

CX Score

7.9 /10

14 Reviews Write a Review

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What is Rapid7 Incident Command?

Incident Command (Previously Rapid7 InsightIDR) is the only AI-powered security operations platform that’s purpose-built to deliver unified insight and deep environmental context across your entire threat landscape, with powerful analytics, investigation, response, and remediation functionality. AI Powered Next-Gen SIEM. Move beyond legacy SIEM with unified visibility, instant total attack surface context, and AI that transforms signals into decisive action.

Company Details

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Rapid7 Incident Command Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

73 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rapid7 Incident Command?

0% Negative

4% Neutral

96% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 82

Log Collection

Scalability and Network Performance

Incident Management and Remediation

Security Threat Visibility

Threat Intelligence

Forensic Analysis Support

Analytics and Reporting

Data Security and Retention

Correlation

Big Data Analytics

Orchestration Automation and Response (NG)

Vendor Capability Ratings

Average 77

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Ease of Customization

Breadth of Features

Ease of Data Integration

Vendor Support

Usability and Intuitiveness

Also Featured in...

Endpoint Detection & Response

Score 8.2

View Rapid7 Incident Command in this category (opens in a new tab)

Rapid7 Incident Command Reviews

Matthew W.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Solid SIEM with great features

Likeliness to Recommend

10 /10

What differentiates Rapid7 Incident Command from other similar products?

InsightIDR provides strong core SIEM features, coupled with a detection-focused feature-set, including honey users, honey tokens, honeypots and in-memory credential-dump detection. The Rapid7 team have experienced the frontline in Cybersecurity and it shows in the product.

What is your favorite aspect of this product?

The numerous detection features, prviding a traditional but modern and comprehensive way of detecting adversaries.

What do you dislike most about this product?

Lack of Forensics on MacOS was a bit dissapointing.

What recommendations would you give to someone considering this product?

Hands-down one of the best SIEMs out there, for on-prem or in the Cloud - the detection tooling is second to none.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Role: Operations
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Mar 2026

Works well for our needs

Likeliness to Recommend

9 /10

Pros

Saves Time
Helps Innovate
Continually Improving Product
Reliable

Tejal K.

Role: Human Resources
Industry: Technology
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Feb 2025

User Friendly Interface

Likeliness to Recommend

8 /10

What differentiates Rapid7 Incident Command from other similar products?

Its comprehensive detection capabilities & intuitive interface.

What is your favorite aspect of this product?

Endpoint detection & Response is my favorite aspect of the product

What do you dislike most about this product?

Initial setup complexity & steep learning curve

What recommendations would you give to someone considering this product?

Rapid7 InsightIDR is a comprehensive SIEM solution that effective combines threat detection & incident response automation. features are good, highly useful & user friendly

Pros

Helps Innovate
Unique Features
Effective Service
Inspires Innovation

Rapid7 Incident Command

What is Rapid7 Incident Command?

Company Details

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Rapid7 Incident Command Ratings

90 Likeliness to Recommend

100 Plan to Renew

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Rapid7 Incident Command?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Log Collection Collection from firewall and network logs, IDS logs, Windows server logs, web server logs, and various syslog sources.

Scalability and Network Performance The product's ability to scale horizontally and vertically, while employing various methods to reduce any latency impacts from CAN activities.

Incident Management and Remediation Detection and incident management with preset and customizable remediation capabilities, integration into workflow systems, and optional automatic remediation.

Security Threat Visibility Integration with security technologies for monitoring, incident analysis, and data enrichment to enable tracking and analysis of related events.

Threat Intelligence Security threat intelligence feed integration with ability to update multiple uses and control updating behaviors.

Forensic Analysis Support Query capabilities with pre-built and custom drill down, pivot, and parsing; includes export functions and event session reconstruction.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Data Security and Retention Access controls to system data, protection of SIEM data, system access monitoring, external storage integration, and efficient data compression.

Correlation Analyze real-time telemetry and detect attacks and other activities of interest

Big Data Analytics Use of big data analytics through integration into purpose-built big data tools or native capabilities, incorporating advanced security methods.

Orchestration Automation and Response (NG) Reduce alert and analyst fatigue by automating response.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Endpoint Detection & Response

Rapid7 Incident Command Reviews

Matthew W.

Solid SIEM with great features

Likeliness to Recommend

Pros

Works well for our needs

Likeliness to Recommend

Pros

Tejal K.

User Friendly Interface

Likeliness to Recommend

Pros

Feature Ratings

Log Collection

Scalability and Network Performance

Incident Management and Remediation

Security Threat Visibility

Threat Intelligence

Forensic Analysis Support

Analytics and Reporting

Data Security and Retention

Correlation

Big Data Analytics

Orchestration Automation and Response (NG)

Vendor Capability Ratings

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Ease of Customization

Breadth of Features

Ease of Data Integration

Vendor Support

Usability and Intuitiveness