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Salesforce.com Inc

Qualified PiperX

Composite Score

8.7 /10

CX Score

9.0 /10

39 Reviews Write a Review

Claim Software

What is Qualified PiperX?

Piper Conversations lets you engage website visitors in real time through chat, voice, or video. It uses buyer data and AI to qualify and convert high intent prospects into pipeline.

Company Details

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Awards & Recognition

Qualified PiperX won the following awards in the Conversational AI category

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2026 Data Quadrant Champion

Latest Award, 2026

9 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

4 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

9 Top Rated Capabilities

3 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

3 Top Rated Capabilities

0 Top Rated Features

2022

Qualified PiperX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualified PiperX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

99 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualified PiperX?

0% Negative

1% Neutral

99% Positive

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Efficient Service

Feature Ratings

Average 85

Personalized Service

Other Integrations

Learning and Adaptability

Leads Generation

Workflow Processing

Retrieval augmented generation

Translation

Natural Language Processing

Artificial Intelligence Engine

Intent Extraction

Generative AI

Vendor Capability Ratings

Average 86

Availability and Quality of Training

Quality of Features

Ease of Implementation

Vendor Support

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Qualified PiperX Reviews

Gwendolyn D.

Role: Information Technology
Industry: Media
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Amazing Customer Support

Likeliness to Recommend

8 /10

What differentiates Qualified PiperX from other similar products?

Super customizable tool

What is your favorite aspect of this product?

CSM was exceptionally helpful - thanks Shelby!

What do you dislike most about this product?

Complex to integrate

What recommendations would you give to someone considering this product?

Work closely with CSM to help with implementation

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Allie C.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Qualified PiperX from other similar products?

Ease of use

What is your favorite aspect of this product?

Advanced Features

What do you dislike most about this product?

Auto pounce

What recommendations would you give to someone considering this product?

This is a highly effective tool in a sales organization. Helps with outbound and monitoring website use

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Justin B.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Impactful tool supported by a one of a kind team

Likeliness to Recommend

10 /10

What differentiates Qualified PiperX from other similar products?

Qualified's support and customer success is unrivaled (shout out to Jennifer S. on the QSA team!!).

What is your favorite aspect of this product?

The platform is super intuitive and easy for new users to navigate and immediately understand what they need to do

What do you dislike most about this product?

Nothing negative has occurred in my use of the tool

What recommendations would you give to someone considering this product?

The impact of this tool can stretch across any team in an org involved in gtm planning/operations, so don't be shy on who you include in strategies that leverage Qualified. There's a ton of value in this tool for a variety of roles/functions

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Qualified PiperX

What is Qualified PiperX?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Qualified PiperX Ratings

95 Likeliness to Recommend

99 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Qualified PiperX?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Personalized Service In conjunction with CRM/ITSM integration or browser cookies, the assistant can be configured to deliver a more personalized service to the client.

Other Integrations Ability to synchronize with other chat options and ITSM tools

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Retrieval augmented generation Retrieve historical knowledge/accounts and use database to query data.

Translation Supports automatic translate to multiple languages.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Intent Extraction Ability to extract the actions that user has performed

Generative AI Ability to use Gen AI to enhance the conversation

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Qualified PiperX Reviews

Gwendolyn D.

Amazing Customer Support

Likeliness to Recommend

Pros

Allie C.

Fantastic product

Likeliness to Recommend

Pros

Justin B.

Impactful tool supported by a one of a kind team

Likeliness to Recommend

Pros

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Feature Ratings

Personalized Service

Other Integrations

Learning and Adaptability

Leads Generation

Workflow Processing

Retrieval augmented generation

Translation

Natural Language Processing

Artificial Intelligence Engine

Intent Extraction

Generative AI

Vendor Capability Ratings

Availability and Quality of Training

Quality of Features

Ease of Implementation

Vendor Support

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization