Plivo

Analytics Reporting

Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Software Development Kit

Libraries for building applications on different desktop and mobile platforms.

WebRTC-based Calling

Enables real-time communication (RTC) in web browsers and mobile apps.

AI Engine for CPaaS

Supports conversational AI solutions, such as text-to-speech, speech-to-text, sentiment analysis, and call highlights.

Drag and Drop User Interface

Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

User Authentication & Authorization

Employs secure login methods such as PIN, QR scan, NFC, and biometrics for user authentication, authorization and access control for users.

Online Cloud Platform

Works as a SaaS solution natively on the cloud.

Business Value Created

Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration

Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation

Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features

Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness

End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration

This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features

Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement

Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization

Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support

The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training

Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.