Playbooks by InsideSales Logo
Playbooks by InsideSales Logo
InsideSales

Playbooks by InsideSales

5.8 / 10
Category
Playbooks by InsideSales
5.8 / 10

What is Playbooks by InsideSales?

Create meaningful conversations with prospects and customers to accelerate revenue results.

Company Details


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Playbooks by InsideSales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Playbooks by InsideSales.

63 Likeliness to Recommend

1
Since last award

59 Plan to Renew

52 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+45 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Playbooks by InsideSales?

12% Negative
30% Neutral
58% Positive

Pros

  • Friendly Negotiation
  • Trustworthy
  • Enables Productivity
  • Saves Time

Cons

  • Charges for Enhancements
  • Less Performance Enhancing
  • Leverages Incumbent Status

Feature Ratings

Average 73

Dialer Integration

82

Call Management

78

CRM Integration

77

E-Mail Integration

76

Workflow Automation

76

Sales Analytics

69

Pipeline Management

68

Omnichannel Campaign Management

66

E-Mail Campaign Management

65

Next-Best-Action Recommendations

64

Internal Sales Collaboration

64

Vendor Capability Ratings

Average 64

Availability and Quality of Training

56

Ease of Customization

56

Quality of Features

56

Ease of Implementation

54

Ease of IT Administration

52

Breadth of Features

46

Vendor Support

42

Usability and Intuitiveness

35

Business Value Created

21

Ease of Data Integration

11

Product Strategy and Rate of Improvement

-2

Playbooks by InsideSales Reviews

Kyle B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Easy to use, but not innovating enough

Likeliness to Recommend

7 / 10

What differentiates Playbooks by InsideSales from other similar products?

It works very well with SalesForce. Solid integration and very easy to build out plays/workflows. The leaderboard tracking is also very nice too.

What is your favorite aspect of this product?

The very robust integration with SalesForce.

What do you dislike most about this product?

It doesn't innovate enough. There are many things that OutReach, Gong and SalesLoft can do that I don't believe Inside Sales has the ability to do. We left Inside Sales Playbook for SalesLoft now we also use Gong.

What recommendations would you give to someone considering this product?

Great beginner tool for saving time on your sales team to automate campaigns, dial directly within SalesForce. It's much more simple than many of it's competitors.

Pros

  • Respectful
  • Fair
  • Client's Interest First
  • Generous Negotitation

Cons

  • Commodity Features
  • Slower Product Innovation

James L.

  • Role: Finance
  • Industry: Biotechnology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy to use, but pricey, however premium worth

Likeliness to Recommend

1 / 10

What differentiates Playbooks by InsideSales from other similar products?

Not so much different

What is your favorite aspect of this product?

Interface is cool

What do you dislike most about this product?

Nothing at al

What recommendations would you give to someone considering this product?

Do your due diligence

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Efficient Service

Cons

  • Vendor's Interest First
  • Less Generous
  • Charges for Enhancements

Anirudh D.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Great product but a tad bit expensive

Likeliness to Recommend

8 / 10

What differentiates Playbooks by InsideSales from other similar products?

it is very easy to use

What is your favorite aspect of this product?

Customer support responsiveness

What do you dislike most about this product?

It's a bit pricey

What recommendations would you give to someone considering this product?

Go for it

Pros

  • Respectful
  • Fair
  • Altruistic
  • Acts with Integrity

Cons

  • Less Inspiring

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