Pega Sales Automation Customer Reviews 2023

What is Pega Sales Automation?

Pega Sales Automation optimizes the efficiency and effectiveness of your entire sales organization at every stage in the sales lifecycle. Pega Sales Automation offers Artificial Intelligence based guidance, process automation from lead to fulfillment, and gives business users the flexibility to adapt your sales process.

Company Details

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Pega Sales Automation Ratings

Real user data aggregated to summarize the product performance and customer experience.

88 Likeliness to Recommend

83 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pega Sales Automation?

0% Negative

0% Neutral

100% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 87

Sales Management

92

Quote Contract and Proposal

90

Account and Contact Management

90

Collaboration

89

Analytics and Reporting

87

Marketing Management

87

Lead Management

87

Telephony and Call Center Management

87

Activity and Workflow Management

86

Mobile

82

Customer Service Management

82

Vendor Capability Ratings

Average 85

Product Strategy and Rate of Improvement

92

Usability and Intuitiveness

89

Vendor Support

87

Availability and Quality of Training

86

Ease of Data Integration

84

Ease of Customization

83

Ease of IT Administration

83

Ease of Implementation

83

Breadth of Features

82

Quality of Features

81

Business Value Created

80

Pega Sales Automation Reviews

MiM Jones M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

A multi-solution approach with scalability.

Likeliness to Recommend

10 / 10

What differentiates Pega Sales Automation from other similar products?

The software calculates everything quickly. Because of the interface's good organization and cleanliness, this program is more straightforward for end users to use and understand. This is a tool for managing client relationships. Multidimensional values are made more accessible because the processed data are grouped in layers. That will be fine for you if you have prior experience.

What is your favorite aspect of this product?

To use Pega, you do not need any prior knowledge. Pega is a genuinely incredible tool for business process automation. It is effortless to handle complex operations thanks to the quantity of assistance we provide for % of the user stories we manage. Pega Sales Automation offers comprehensive information on our sales activity with many choices and a pleasant user experience.

What do you dislike most about this product?

The development could have been more receptive to their support crew. It takes some time for a novice operator to comprehend how to operate the rules and interface of the systems. The user interface can occasionally take time to understand and learn for the user, and it takes time to assign the software.

What recommendations would you give to someone considering this product?

A significant part of the PEGA sales process was explaining the prospect to the customer. You can see your chances of moving on to the next stage and winning in one container. It makes opportunity data, sales target management, and forecast management accessible. Additionally, mobile applications make use of it.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Priyanka M.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Easy to use, but limited features

Likeliness to Recommend

10 / 10

What differentiates Pega Sales Automation from other similar products?

makes every rep your best rep and automate the end to end sales process

What is your favorite aspect of this product?

makes every rep your best rep and automate the end to end sales process

What do you dislike most about this product?

Support is not at its best

What recommendations would you give to someone considering this product?

Good product. makes every rep your best rep and automate the end to end sales process

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Pega Sales Automation

Pega Sales Automation

What is Pega Sales Automation?

Company Details

Need Assistance?

Pega Sales Automation Ratings

88 Likeliness to Recommend

83 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Pega Sales Automation?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Activity and Workflow Management Text or code-based and visual workflow designers.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Pega Sales Automation Reviews

MiM Jones M.

A multi-solution approach with scalability.

Likeliness to Recommend

Pros

Priyanka M.

Easy to use, but limited features

Likeliness to Recommend

Pros

Feature Ratings

Sales Management

Quote Contract and Proposal

Account and Contact Management

Collaboration

Analytics and Reporting

Marketing Management

Lead Management

Telephony and Call Center Management

Activity and Workflow Management

Mobile

Customer Service Management

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Ease of Implementation

Breadth of Features

Quality of Features

Business Value Created