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Pegasystems Inc.

Pega Platform

Composite Score

8.4 /10

CX Score

8.9 /10

48 Reviews Write a Review

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What is Pega Platform?

A recognized leader in artificial intelligence, digital process automation, and customer engagement, Pega powers enterprise digital transformation with a unified, no-code platform. Trusted by global companies for rapid and scalable enterprise-wide, transformational deployments.

Company Details

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Pega Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pega Platform?

1% Negative

1% Neutral

98% Positive

Pros

Helps Innovate
Saves Time
Reliable
Performance Enhancing

Feature Ratings

Average 79

BPM Workflow and Approvals

Deployment

Business Rules Management

Process Simulation and Execution

Process Management

Collaboration

Process Monitoring and Optimization

Form and Report Building

Knowledge and Document Management

Process Modelling and Design

Mobile

Vendor Capability Ratings

Average 78

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Vendor Support

Ease of Customization

Also Featured in...

Robotic Process Automation - Enterprise

Score 8.0

View Pega Platform in this category (opens in a new tab)

Pega Platform Reviews

Srilekhya K.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2021

Easy to use and price worthy

Likeliness to Recommend

10 /10

What differentiates Pega Platform from other similar products?

Ease of use and UI Friendliness

What is your favorite aspect of this product?

Time saving

What do you dislike most about this product?

Many enhancements to be fixed

What recommendations would you give to someone considering this product?

Highly recommended. Great choice

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

Brent D.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2020

Great product, but a little pricey. Works great!

Likeliness to Recommend

8 /10

What differentiates Pega Platform from other similar products?

Do not know as we used an internally developed system prior to our procurement of the Pega BPM products.

What is your favorite aspect of this product?

Reporting capabilities and ease of use.

What do you dislike most about this product?

Feature set and price

What recommendations would you give to someone considering this product?

Make sure you find the best product for your company or business. This doesn't fit every model out there, but it will work if you are willing to implement custom changes to suit the needs of your organization.

Pros

Reliable
Trustworthy
Saves Time
Respectful

Role: Information Technology
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2020

Keeps improving business process automation

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Pega Platform

What is Pega Platform?

Company Details

Need Assistance?

Pega Platform Ratings

86 Likeliness to Recommend

96 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Pega Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Business Rules Management Ability to document, report on, and optimize business rules and configure the business rules engine.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording.

Form and Report Building Includes building and layout capabilities for forms and reports; data from processes is automatically recorded and generated in a report.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Process Modelling and Design Includes visual process modeler using swim lane diagrams, event process chain view, and industry best practices (e.g., business process model and notation).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Robotic Process Automation - Enterprise

Pega Platform Reviews

Srilekhya K.

Easy to use and price worthy

Likeliness to Recommend

Pros

Brent D.

Great product, but a little pricey. Works great!

Likeliness to Recommend

Pros

Keeps improving business process automation

Likeliness to Recommend

Pros

Most Popular Pega Platform Comparisons

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Feature Ratings

BPM Workflow and Approvals

Deployment

Business Rules Management

Process Simulation and Execution

Process Management

Collaboration

Process Monitoring and Optimization

Form and Report Building

Knowledge and Document Management

Process Modelling and Design

Mobile

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Vendor Support

Ease of Customization