Paylocity Customer Reviews 2025 | Payroll

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Paylocity

Composite Score

8.5 /10

CX Score

8.5 /10

159 Reviews Write a Review

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What is Paylocity?

Paylocity is all-in-one software platform that gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. Paylocity's modern HR and payroll solution streamlines work, enhancing business outcomes. Their unified software suite makes it easier to focus on building your workforce.

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Awards & Recognition

Paylocity won the following awards in the Payroll category

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1 Top Rated Capabilities

0 Top Rated Features

2025

2 Top Rated Capabilities

6 Top Rated Features

2024

0 Top Rated Capabilities

4 Top Rated Features

2023

Paylocity Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paylocity.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

9
Since last award

97 Plan to Renew

11
Since last award

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paylocity?

1% Negative

9% Neutral

90% Positive

Pros

Respectful
Reliable
Fair
Enables Productivity

Feature Ratings

Average 83

Direct Deposit

Benefits Calculation

Time and Attendance

Tax Form Preparation

Taxation Deduction

HR Systems Interface

Self Service Portal

Compensation Management

Retirement Plan Tracking

Vacation and Leave Tracking

Accounting Systems Interface

Vendor Capability Ratings

Average 75

Business Value Created

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Also Featured in...

Workforce Management - Midmarket

Score 8.5

View Paylocity in this category (opens in a new tab)

Talent Management

Score 8.4

View Paylocity in this category (opens in a new tab)

Benefits Administration

Score 8.4

View Paylocity in this category (opens in a new tab)

Human Capital Management - Midmarket

Score 8.2

View Paylocity in this category (opens in a new tab)

Paylocity Reviews

Robert A.

Role: Human Resources
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

A Game-Changer for HR

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

Paylocity offers an all-in-one platform covering core HR, payroll, time & attendance, benefits administration, talent management,

What is your favorite aspect of this product?

benefits administration

What do you dislike most about this product?

limited customization

What recommendations would you give to someone considering this product?

allow better customization

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Joy N.

Role: Human Resources
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Innovative and Intuitive

Likeliness to Recommend

9 /10

What differentiates Paylocity from other similar products?

It offers a modern, all-in-one payroll/HR platform with strong employee-self-service tools, mobile access, on-demand pay, and newer functionality like spend management and AI assistants that set it apart

What is your favorite aspect of this product?

My favorite aspect is the employee self-service + mobile app: employees can access paystubs, time off requests, and schedules themselves, which reduces admin burden and improves transparency

What do you dislike most about this product?

The biggest downside is that some users find aspects of the UI (especially mobile/time tracking) less intuitive or slower to configure than they’d like, and pricing/implementation can be less transparent.

What recommendations would you give to someone considering this product?

I’d recommend: Make sure you map out your specific workflows ahead of time (time tracking, accruals, mobile use) so you know it will fit. Ask for a live demo of the mobile/time & labor features and test on actual devices. Review pricing, service/implementation timelines, and support levels clearly. If you have complex integrations or unique needs, check how well customization works and whether you’ll need extra consulting.

Pros

Performance Enhancing
Enables Productivity
Unique Features
Appreciates Incumbent Status

Cons

Under Delivered
Charges for Enhancements

Milcon Commercial C.

Role: Human Resources
Industry: Construction
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

A lot of changes that don't make sense for us.

Likeliness to Recommend

7 /10

What differentiates Paylocity from other similar products?

Easy to use with Time & Labor and Payroll being integrated smoothly. Paylocity app also is a plus. Other companies usually have 2 websites and an external app to make everything inegrate together..

What is your favorite aspect of this product?

Simple to use for all employees.

What do you dislike most about this product?

The constant changes that have been made. Some of these changes have not helped be more efficient. Time & Labor hours not being to the 10th in decimals, but being to the 1000th. It doesn't make sense for our business with us completing State and Federal projects. Those numbers need to be precise. It takes more time for me to change them now than ever. Surveys - When I click into one of our companies within our Company Set, all of my surveys for all of the companies show up. This is confusing. Paylocity App - Took away managers option to see previous week's time card for all employees. It helps us compare our hours week by week.

What recommendations would you give to someone considering this product?

Not to be like other payroll companies or try to keep up with the Jones'. We choose to stay with Paylocity becuase it is easy to use and not as rigid as other payroll companies like Paycom, Paycor and ADP. We know integrating certain things and being innovative is sometimes unavoidable, but as the customer, we have not been asked what we want. We usually get a notification saying such and such changes are being made on these dates, etc. It would be nice if you would ask employer's for their input before making big changes!

Pros

Efficient Service
Effective Service
Caring
Respectful

Paylocity

What is Paylocity?

Company Details

Book a Free Demo Today!

Awards & Recognition

Paylocity Ratings

91 Likeliness to Recommend

9 Since last award

97 Plan to Renew

11 Since last award

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Paylocity?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Benefits Calculation Ability to calculate benefits

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Taxation Deduction Ability to calculate and deduct appropriate taxes

HR Systems Interface Ability to interface with the organization’s HR system.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Workforce Management - Midmarket

Talent Management

Benefits Administration

Human Capital Management - Midmarket

Paylocity Reviews

Robert A.

A Game-Changer for HR

Likeliness to Recommend

Pros

Joy N.

Innovative and Intuitive

Likeliness to Recommend

Pros

Cons

Milcon Commercial C.

A lot of changes that don't make sense for us.

Likeliness to Recommend

Pros

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Feature Ratings

Direct Deposit

Benefits Calculation

Time and Attendance

Tax Form Preparation

Taxation Deduction

HR Systems Interface

Self Service Portal

Compensation Management

Retirement Plan Tracking

Vacation and Leave Tracking

Accounting Systems Interface

Vendor Capability Ratings

Business Value Created

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

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Ease of Implementation

Ease of Customization