Paylocity Customer Reviews 2025 | Human Capital Management

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Paylocity

Composite Score

8.2 /10

CX Score

8.4 /10

91 Reviews Write a Review

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What is Paylocity?

Paylocity is all-in-one software platform that gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. Paylocity's modern HR and payroll solution streamlines work, enhancing business outcomes. Their unified software suite makes it easier to focus on building your workforce.

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Awards & Recognition

Paylocity won the following awards in the Human Capital Management - Midmarket category

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0 Top Rated Capabilities

2 Top Rated Features

2024

Service Experience

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Paylocity Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paylocity.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

7
Since last award

95 Plan to Renew

9
Since last award

76 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paylocity?

3% Negative

9% Neutral

88% Positive

Pros

Respectful
Acts with Integrity
Reliable
Trustworthy

Feature Ratings

Average 76

Employee Record

Payroll Administration

Reporting and Analytics

Position Management

Benefits Administration

Time and Attendance

Talent Acquisition

Interactive Organizational Chart

Workforce Planning

Learning and Development

Scheduling

Vendor Capability Ratings

Average 74

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Workforce Management - Midmarket

Score 8.5

View Paylocity in this category (opens in a new tab)

Payroll

Score 8.5

View Paylocity in this category (opens in a new tab)

Talent Management

Score 8.4

View Paylocity in this category (opens in a new tab)

Benefits Administration

Score 8.4

View Paylocity in this category (opens in a new tab)

Paylocity Reviews

Suszanne G.

Role: Finance
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

Implementation was quick - just a few weeks - and efficient. We were up and running in no time and the training helped so much.

What is your favorite aspect of this product?

I love that we can communicate to our entire team through Paylocity.

What do you dislike most about this product?

Sometimes it's difficult to find what something does in the background. To know the why of a choice more than just what to select.

What recommendations would you give to someone considering this product?

Use the Learning Center. It will prove to be your best friend.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Role: Human Resources
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2023

Great product and user friendly features

Likeliness to Recommend

9 /10

Pros

Generous Negotitation
Security Protects
Reliable
Performance Enhancing

Cons

Under Delivered

Crystal M.

Role: Human Resources
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Amazing potential, need to train staff better

Likeliness to Recommend

6 /10

What differentiates Paylocity from other similar products?

All-in-one product. From recruitment and applicant tracking, to onboarding, timekeeping, payroll - all one provider/program.

What is your favorite aspect of this product?

Potential for a one-stop-shop to meet all HR/payroll needs.

What do you dislike most about this product?

We received poor integration and orientation training. While Paylocity did admit this and attempt to make up for it - the damage had been done. Our implementation team had little to no knowledge of tax exemptions for government plans; and while provided with a copy of our leave policies did not correctly input the information so we had to manually track hours worked and leave time to obtain correct balances. Employer HSA matches were incorrectly adding to employees' gross income, etc. Trying to get assistance to fix it - and help during W-2 season - was almost impossible and took weeks.

What recommendations would you give to someone considering this product?

Ensure your implementation team is trained specifically for your business - public or private sector - and understands your needs. I hope we are able to give Paylocity a chance again in the future. I really liked the product - and it's a shame we had such poor training at the beginning. Our salesperson was amazing and attempted to help us at every opportunity, but even he had his limits. Again, if you notice issues, address them immediately - and go up to the top if you need to. Don't rely on your training team if you feel your questions aren't being answered. Don't assume, keep asking until you're satisfied.

Pros

Generous Negotitation
Friendly Negotiation
Unique Features
Client Friendly Policies

Cons

Less Effective Service
Under Delivered
Less Productive

Paylocity

What is Paylocity?

Company Details

Book a Free Demo Today!

Awards & Recognition

Paylocity Ratings

87 Likeliness to Recommend

7 Since last award

95 Plan to Renew

9 Since last award

76 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Paylocity?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Interactive Organizational Chart An interactive org chart of the company so that users can see roles, departments, teams, etc.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Workforce Management - Midmarket

Payroll

Talent Management

Benefits Administration

Paylocity Reviews

Suszanne G.

Fantastic product!

Likeliness to Recommend

Pros

Great product and user friendly features

Likeliness to Recommend

Pros

Cons

Crystal M.

Amazing potential, need to train staff better

Likeliness to Recommend

Pros

Cons

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Feature Ratings

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Position Management

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Time and Attendance

Talent Acquisition

Interactive Organizational Chart

Workforce Planning

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Scheduling

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Ease of IT Administration

Ease of Data Integration

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