Paychex Employee Benefits Logo
Paychex Employee Benefits Logo
Paychex, Inc.

Paychex Employee Benefits

Composite Score
6.5 /10
CX Score
6.4 /10
Category
Paychex Employee Benefits
6.5 /10

What is Paychex Employee Benefits?

Paychex has HR solutions to fit the needs of any size business. From do-it-yourself payroll to human capital management, Paychex has exactly what you need to take your business where it needs to go.

Company Details


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Awards & Recognition

Paychex Employee Benefits won the following awards in the Benefits Administration category

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Paychex Employee Benefits Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paychex Employee Benefits.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

1
Since last award

78 Plan to Renew

2
Since last award

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+65 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paychex Employee Benefits?

6% Negative
13% Neutral
81% Positive

Pros

  • Reliable
  • Acts with Integrity
  • Respectful
  • Trustworthy

Cons

  • Under Delivered
  • Vendor's Interest First
  • Less Inspiring

Feature Ratings

Average 75

Regulatory Compliance

81

Contributions and Payment Tracking

77

Payroll Integration

76

User and Enrollment Management

75

Archiving and Reporting

74

Benefits Administration

73

Self Service Portal

72

Provider Management

69

Claims Management

68

Vendor Capability Ratings

Average 75

Usability and Intuitiveness

81

Ease of Implementation

76

Breadth of Features

76

Ease of Data Integration

76

Business Value Created

75

Quality of Features

75

Ease of IT Administration

75

Vendor Support

73

Product Strategy and Rate of Improvement

72

Ease of Customization

71

Availability and Quality of Training

69

Paychex Employee Benefits Reviews

Hugo Arturo D.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Oct 2020

GRAT PAYROLL SOLUTION

Likeliness to Recommend

9 /10

What differentiates Paychex Employee Benefits from other similar products?

EASY TO ADMINISTRATE EASY TO CUSTOMIZE UPDATE WITH LEGAL CHANGES SUPPORT EASY TO INTEGRATION WITH PREVIOUS DATA

What is your favorite aspect of this product?

EASY TO CUSTOMIZE AND VERY GOOD PROCESS. EASY TO DEAL, TO UNDERSTAND AND TO NAVIGATE

What do you dislike most about this product?

IT IS A LITTLE EXPENSIVE IN ORDER TO HAVE THE BENEFITS ADMINISTRATION

What recommendations would you give to someone considering this product?

YOU HAVE TO DO A GOOD BUSINESS CASE FOCUS ON ECONOMIC BENEFITS AND THE PAYMENT RETURN PERIOD. ALSO EVALUATE SOME NON ECONOMIC ADVANTAGES .. YOU NEED TO DO IT AS A WHOLE SOLUTION

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Continually Improving Product

James F.

  • Role: Human Resources
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2020

Easy to navigate, very secure.

Likeliness to Recommend

5 /10

What differentiates Paychex Employee Benefits from other similar products?

Very simple, straightforward on most aspects.

What is your favorite aspect of this product?

Ease of access for employees to find important information.

What do you dislike most about this product?

Has some limitations that other, more advanced software platforms do not.

What recommendations would you give to someone considering this product?

Research, test, and evaluate thoroughly based on the specific needs of your organization, make your decision accordingly. May be perfect for some, may be lacking for other.

Pros

  • Security Protects
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Cons

  • Commodity Features
  • Less Inspiring
  • Charges for Enhancements
  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2020

Easy to use, great customer service and respons

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Caring

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