Oracle Field Service Customer Reviews 2023

What is Oracle Field Service?

Oracle Field Service offers intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. The solution makes it possible to deliver efficient and on-time service experiences—every time. Maximize field service operational efficiencies and meet service level agreements Optimize your field service teams, by automatically assigning and routing field service workers based on SLAs, their particular skills, location, availability, and individual performance patterns.

Company Details

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Oracle Field Service Ratings

Real user data aggregated to summarize the product performance and customer experience.

77 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Field Service?

0% Negative

18% Neutral

82% Positive

Pros

Helps Innovate
Performance Enhancing
Efficient Service
Inspires Innovation

Cons

Vendor Friendly Policies
Slower Product Innovation
Less Effective Service

Feature Ratings

Average 72

Mobile App

80

Online Booking

80

Service Scheduling

80

Application Integration

79

Field Sales Enablement

75

Field Service Knowledge Management

69

Field Service Workflow Management

69

Quotes and Estimates

68

Dashboards, Analytics and Reporting

67

GPS Tracking

65

Dispatch Management

64

Vendor Capability Ratings

Average 77

Business Value Created

83

Ease of Data Integration

83

Breadth of Features

78

Ease of Customization

78

Quality of Features

78

Vendor Support

75

Ease of Implementation

74

Product Strategy and Rate of Improvement

69

Ease of IT Administration

68

Usability and Intuitiveness

64

Availability and Quality of Training

63

Oracle Field Service Reviews

Garrett D.

Role: Operations
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Great features, makes project coordination easier

Likeliness to Recommend

7 / 10

What differentiates Oracle Field Service from other similar products?

Unique features such as the active punch list tasks

What is your favorite aspect of this product?

Features are detailed and well thought out

What do you dislike most about this product?

Can be tedious at times

What recommendations would you give to someone considering this product?

It's a thorough product, with great features

Pros

Reliable
Unique Features
Performance Enhancing
Efficient Service

Cons

Wastes Time

Oracle Field Service

Oracle Field Service

What is Oracle Field Service?

Company Details

Need Assistance?

Oracle Field Service Ratings

77 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love Oracle Field Service?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Oracle Field Service Reviews

Garrett D.

Great features, makes project coordination easier

Likeliness to Recommend

Pros

Cons

Feature Ratings

Mobile App

Online Booking

Service Scheduling

Application Integration

Field Sales Enablement

Field Service Knowledge Management

Field Service Workflow Management

Quotes and Estimates

Dashboards, Analytics and Reporting

GPS Tracking

Dispatch Management

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of Customization

Quality of Features

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training