OpenText GroupWise

What differentiates OpenText GroupWise from other similar products?

It is known for its scalability, high-level security and robust email and messaging. It unified all functions at one platform such as messaging, calendaring, management of tasks and sharing of one Platform. Unlike other similar products, it is more focused on security and compliance by covering a wide suite. All these features stand it out in the market and make it a top priority among businesses.

What is your favorite aspect of this product?

Designed to cater to the business environment, it provides a safe, trustworthy, and feature-rich collaboration platform for my organization. Its strong security features are one of my favorite aspects about it as it provides end-to-end encryption to ensure the security of all messages. Also, I like its way of integration to achieve compliance works as an extra layer of protection making it ideal for my organization as we were seeking data security and regulation solutions.

What do you dislike most about this product?

I have noticed one thing which needs to be updated since I am using it in its user interface. Its interface is outdated and lacks some important advanced features as compared to other similar devices. Its user interface should be more intuitive and to improve our working quality. OpenText GroupWise should be updated to meet the demands.

What recommendations would you give to someone considering this product?

It is suitable for all those people who are looking for a secure and integrated messaging system.

What differentiates OpenText GroupWise from other similar products?

GroupWise is an enterprise-class solution that helps IT service desks manage requests with advanced tools not typically found in basic ticketing systems. Its key differentiators include: These features allow requests to be uniformly logged with critical data attached, enable stage-gated assignment, review and resolution, provide insight into technician workloads, common issues, SLA performance and trend analysis, and ensure technicians only see appropriate requests.

What is your favorite aspect of this product?

GroupWise has transformed request management for our IT support teams with features such as Custom Ticket Templates, Automated Workflow, Robust Reporting, and Granular Access Controls. The workflow engine provides a structured process for handling tickets that was not possible with spreadsheet trackers. We now have visibility and control over request resolution, thanks to automated notifications and escalation rules. Reporting provides the metrics needed to accurately balance workloads, identify recurring issues, and demonstrate the value IT provides to the business.

What do you dislike most about this product?

However, GroupWise can feel overly complex for some use cases. The administrative settings allow for extensive customization, but this generally requires specialist resources. Additionally, the tool lacks native mobile functionality, which can limit technicians from managing tickets on-the-go. However, these limitations stem from the platform's enterprise-grade capabilities that enable it to handle large, complex support organizations.

What recommendations would you give to someone considering this product?

For large internal IT teams servicing global employees, GroupWise offers an invaluable system to streamline service operations. Its extensive toolset can provide structure, accountability, and metrics to critical support processes that can easily unravel at scale. Most IT service desks can find immediate efficiency gains from using GroupWise, although it may be overbuilt for simpler environments. It excels in managing enterprise support.

What differentiates OpenText GroupWise from other similar products?

Group discussion feature Security end to end encryption

What is your favorite aspect of this product?

Excellent unique Features

What do you dislike most about this product?

Reliability is an issue

What recommendations would you give to someone considering this product?

Data encryption is good, superb managment of work can do, security options are good