Okta Workforce Identity Customer Reviews 2023

What is Okta Workforce Identity?

Enterprise identity for a new way of work. Protect and enable your workforce — employees, contractors, and partners — to use any technology on any device, whether they’re remote or in the office. Secure your employees—wherever they are—with Okta’s workforce identity solutions. Get the tools to secure and automate cloud journeys, with full support for hybrid environments along the way.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Okta Workforce Identity Ratings

Real user data aggregated to summarize the product performance and customer experience.

89 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Okta Workforce Identity?

0% Negative

17% Neutral

83% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Cons

Less Productive
Under Delivered

Aditi M.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2022

Fantastic product with amazing features.

Likeliness to Recommend

10 / 10

What differentiates Okta Workforce Identity from other similar products?

It’s Easy to use and gives seem less end use experience. It satisfies most of the customers needs to centralise the management as well as improve the security posture of the organisation.

What is your favorite aspect of this product?

Life cycle management and single sign on features are my favourite

What do you dislike most about this product?

The pricing is comparatively high than the similar products

What recommendations would you give to someone considering this product?

It is going to level up ur security posture as well as will give u a smooth end user experience

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Charles B.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2022

Not impressed.

Likeliness to Recommend

8 / 10

What differentiates Okta Workforce Identity from other similar products?

Compared to Azure AD, the question I ask myself is why do folks then use Okta. I haven't seen any clear advantage yet.

What is your favorite aspect of this product?

It's fun to use, and makes you learn by troubleshooting.

What do you dislike most about this product?

It takes the long cut to do very basic stuff

What recommendations would you give to someone considering this product?

If what you really want Okta for cannot really be done by platforms like AzureAD, I wouldn't recommend using it.

Pros

Helps Innovate
Reliable
Respectful
Inspires Innovation

Cons

Less Performance Enhancing
Less Productive
Under Delivered

Jeremy C.

Role: Consultant
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Strong, comprehensive suite of tools and apps

Likeliness to Recommend

7 / 10

What differentiates Okta Workforce Identity from other similar products?

The sheer breadth of apps and tools within Okta to help you manage all aspects of identity compliance and access authentication

What is your favorite aspect of this product?

Single-sign on capability, without a doubt. Larger corporations will often have multiple apps and tools available for users and to have access to these managed by one authentication app with one sign-on requirement is extremely refreshing. As an end user this is great as you're not having to constantly remember sign-one credentials for multiple access rights. It makes for quick, easy and secure sign on every time.

What do you dislike most about this product?

In a typical corporate environment, this product can at times be heavy handed in its approach to safeguarding against rogue sign-ins. The thinking here is that this is to be expected, as the corporate environment needs to be protected. However as an end-user that just wants to get into systems and get on with their work, this can be cumbersome. Still, we're probably all familiar with Google (and similar) two-step or more authentications so it is an aspect of working life that we have become accustomed to, but I just wish it didn't trigger as frequently as it currently does.

What recommendations would you give to someone considering this product?

Depends which camp you're in: procurement, IT deployment or end-user. For most end-users I think this is a very acceptable app for managing secure access, even if the UX is a bit basic and clunky. The same could be said for IT deployment, but I would imagine that the underlying functionality, flexibility and reporting options of the tool would far outweigh these user-facing issues.

Pros

Reliable
Includes Product Enhancements
Security Protects
Helps Innovate

Okta Workforce Identity

Okta Workforce Identity

What is Okta Workforce Identity?

Company Details

Need Assistance?

Okta Workforce Identity Ratings

89 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Okta Workforce Identity?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Password Management Ability to manage passwords for multiple systems, allowing an implementation of single sign-on, of sorts.

Identity Lifecycle Management The process of onboarding, provisioning, management of identity throughout the term of the association, deprovisioning and offboarding of customer identities.

Entitlement Management Manage the allocation of entitlements, including the granting, enforcing, revoking and monitoring.

Access Validation Validation of access rights, ensuring that an employee's access rights match those assigned to their role.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Reporting and Logging Ability to log access, logins, permission assignments/revocations and change in access assignment. Particularly useful for evidence in the case of audits.

Access Request Management The processing of access requests, ensuring that the proper authority provides approval to grant access to the requestor.

Provisioning Deprovisioning (automated) Assignment of access based on role, department, location, job title and synchronization with directory services such as Active Directory.

Systems Integration Integration connectors with directory services such as Active Directory and others systems in order to authorize access to these systems.

Workflow Automation Management The creation and management of workflow to automatically route access requests, onboarding, offboarding, provisioning and other IGA tasks.

Analytics and Reporting In addition to the reporting and logging feature, the ability to carry out data analytics on the IGA data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Okta Workforce Identity Reviews

Aditi M.

Fantastic product with amazing features.

Likeliness to Recommend

Pros

Charles B.

Not impressed.

Likeliness to Recommend

Pros

Cons

Jeremy C.

Strong, comprehensive suite of tools and apps

Likeliness to Recommend

Pros

Feature Ratings

Password Management

Identity Lifecycle Management

Entitlement Management

Access Validation

Role-Based Access

Reporting and Logging

Access Request Management

Provisioning Deprovisioning (automated)

Systems Integration

Workflow Automation Management

Analytics and Reporting

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Customization

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness