In Partnership With SelectHub
What is Nimble?
Nimble is a simple, intelligent sales force automation and social CRM solution for small and midsize businesses. It automatically populates rich customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms. In addition to contact management and pipeline management features such as deal tracking, tasks and alerts, Nimble includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones.
Company Details
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In Partnership With SelectHub
Nimble Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
99 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Nimble?
Pros
- Respectful
- Fair
- Performance Enhancing
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Account and Contact Management
Collaboration
Lead Management
Sales Management
Telephony and Call Center Management
Customer Service Management
Marketing Management
Quote Contract and Proposal
Activity and Workflow Management
Analytics and Reporting
Mobile
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Nimble Reviews
Mike W.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Feb 2022
The best tool for building real relationships
Likeliness to Recommend
What differentiates Nimble from other similar products?
Social approach to relationships building. Nimble isn't about crunching numbers by sending people unwanted campaigns. The product helps you nurture real relationships.
What is your favorite aspect of this product?
Prospector. It's a browser widget that automatically populates contact info for links about people you hover over.
What do you dislike most about this product?
Nothing about how it works now. Soon, I hope, Nimble will have be able to add functionality from other apps so that each user can personalize their favorite ways of working.
What recommendations would you give to someone considering this product?
Figure out how long it takes you to manually key in a complete record on your current system, then compare how long it takes on Nimble. You'll be pleasantly surprised ;-)
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Dave Rivera and Sheila .
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Overall best CRM I found
Likeliness to Recommend
What differentiates Nimble from other similar products?
I researched and tested at least a dozen CRM's before settling on Nimble. The combination of ease of use and price was the deciding factor.
What is your favorite aspect of this product?
Email tracking so that I know when a sent email has been opened.
What do you dislike most about this product?
Glitchy, when I open my own sent email, it says "opened", the location opened is off (it will say opened from another country and then opened again a minute later from a local location.)
What recommendations would you give to someone considering this product?
Accept that no CRM is perfect. I was seeking perfection for a year and never found it. I chose Nimble and have stayed with it.
Pros
- Respectful
- Friendly Negotiation
- Trustworthy
- Caring
Cons
- Under Delivered
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Suzen M.
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Feb 2022
CRM has become convenient with Nimble.
Likeliness to Recommend
What differentiates Nimble from other similar products?
Managing Customer Relations is very much more comfortable with the Nimble tool. When this world is moving faster, things are becoming difficult to be managed and at such a moment, having a tool to help you in your business is not lesser than a blessing. Multiple options to manage and arrange customer contact history easily. We can look for the history of our potential customers It provides customer profiles and we can manage contacts and Pipeline management is good too.
What is your favorite aspect of this product?
A very much helping tool and time-saving as it has made customer relation management easy. Categorizing contacts is quite easier now. Moreover, its Pipeline management and Alert features are other favorites too. It provides ease of sharing contacts anywhere anytime. There are multiple benefits that are helping us in multiple ways.
What do you dislike most about this product?
On some points the charges are unfair. Customer support service is much lazy as our experience. The interface could have been a bit more user-friendly. The accuracy of scanning is plausible but it takes much time.
What recommendations would you give to someone considering this product?
Without any doubt or misguidance, our team can make sure to anyone about the management of this tool for even a massive number of customers. Sharing the contacts in a faster way is pretty nice and anyone can get happy with this tool and with its overall performance but the presence of a few bugs is frustrating. I would recommend it to all those who value their clients.
Pros
- Enables Productivity
- Unique Features
- Effective Service
- Caring
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