Nimble Customer Reviews 2026 | Customer Relationship Management

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Nimble

Composite Score

8.5 /10

CX Score

8.8 /10

103 Reviews Write a Review

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What is Nimble?

Nimble is a simple, intelligent sales force automation and social CRM solution for small and midsize businesses. It automatically populates rich customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms. In addition to contact management and pipeline management features such as deal tracking, tasks and alerts, Nimble includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones.

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Awards & Recognition

Nimble won the following awards in the Customer Relationship Management - Small Business category

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2026 Data Quadrant Champion

Latest Award, 2026

2026 Emotional Footprint Champion

2026

2025 Data Quadrant Champion

2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2025

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

1 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact

2024

1 Top Rated Capabilities

1 Top Rated Features

2023

Nimble Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nimble.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

99 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nimble?

0% Negative

16% Neutral

84% Positive

Pros

Respectful
Fair
Performance Enhancing
Saves Time

Feature Ratings

Average 79

Account and Contact Management

Collaboration

Lead Management

Sales Management

Telephony and Call Center Management

Customer Service Management

Marketing Management

Quote Contract and Proposal

Activity and Workflow Management

Analytics and Reporting

Mobile

Vendor Capability Ratings

Average 77

Business Value Created

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Nimble Reviews

Valentina G.

Role: Finance
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Brings customers to you organically and easily

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

I have found this software to be quite useful, because unlike the rest of the crm's I have used, this one gives me the opportunity to be always in touch with customers from different social networks and other channels such as Gmail. You can upload files to have them in the system and many other functions that have made my work easier.

What is your favorite aspect of this product?

Great synchronization and integration with the different channels; the fact that all the comments, emails and all the customer information arrives in one place seems great to me. The software is very intuitive and I was able to quickly take full advantage of all the features available.

What do you dislike most about this product?

I found it a bit difficult to enter the applications I wanted to link with the software, I needed time for this and instructions, which Nimble's technical support staff helped me to solve. Its mobile version is very poor compared to the web version.

What recommendations would you give to someone considering this product?

Undoubtedly this is the best tool to be closer to customers, to be able to meet their demands quickly and have organized in a single software all the information, database, suggestions and demands of all customers. By having more organization, I was able to improve my sales without a doubt.

Pros

Helps Innovate
Reliable
Enables Productivity
Saves Time

Grant H.

Role: Operations
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Adaptable CRM for most any context

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

User-friendly, customizable, cost friendly

What is your favorite aspect of this product?

The App is just what I need when traveling. I love the group messaging and integration with FaceBook/LinkedIn - and it looks good too!

What do you dislike most about this product?

Limited group messages, sometimes buggy interface with Nimble browser extension within FaceBook

What recommendations would you give to someone considering this product?

Try it for a couple weeks (for free) like I did

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aarti A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Great software!

Likeliness to Recommend

8 /10

What differentiates Nimble from other similar products?

Nimble is a very efficient emailing software. The dashboards provided by Nimble are amongst the best in the market along with great communication templates.

What is your favorite aspect of this product?

The User Interface is easy to use and quite flexible. The learning curve with the UI is great, so it is easy for new users to get adapted to it.

What do you dislike most about this product?

There are not many major drawbacks of using Nimble other than its storage which might prove to be tricky at times when you try to store large amounts of data.

What recommendations would you give to someone considering this product?

Nimble definitely is great option for emailing services. The features provided by this software are great and amongst the best available in the industry.

Pros

Reliable
Enables Productivity
Includes Product Enhancements
Helps Innovate

Nimble

What is Nimble?

Company Details

Book a Free Demo Today!

Awards & Recognition

2026 Data Quadrant Champion

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Nimble Ratings

86 Likeliness to Recommend

99 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Nimble?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Activity and Workflow Management Text or code-based and visual workflow designers.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Nimble Reviews

Valentina G.

Brings customers to you organically and easily

Likeliness to Recommend

Pros

Grant H.

Adaptable CRM for most any context

Likeliness to Recommend

Pros

Aarti A.

Great software!

Likeliness to Recommend

Pros

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Feature Ratings

Account and Contact Management

Collaboration

Lead Management

Sales Management

Telephony and Call Center Management

Customer Service Management

Marketing Management

Quote Contract and Proposal

Activity and Workflow Management

Analytics and Reporting

Mobile

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement