NICE Ltd

NICE CXone Omnichannel Routing

CXone Omnichannel Routing is used to seamlessly connect customers to the right agent across any channel. NICE CXone Omnichannel Routing is a contact routing and interaction management suite that empowers your agents to positively and productively interact with customers in any channel. Use the market-leading cloud customer experience platform and profit from easy-to-use interfaces, powerful integrations and superior flexibility. CXone Omnichannel Routing provides your agents with full customer context sentiment, and, conversation history with an integrated Customer Card—powered by optional pre-built CRM integrations—all in one consolidated agent desktop.

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CX Score

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Reports on iPad

NICE CXone Omnichannel Routing Product Report

The scores above are a summary of a comprehensive report available for this product, aggregating feedbacking from real IT professionals and business leaders.

NICE CXone Omnichannel Routing has a product scorecard to explore each product feature, capability, and so much more.

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