Nextiva Inc

Nextiva Business Communication Suite

7.9 /10

What is Nextiva Business Communication Suite?

The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.

Company Details

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Awards & Recognition

Nextiva Business Communication Suite won the following awards in the Unified Communications as a Service category

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3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

4 Top Rated Capabilities

5 Top Rated Features

2023

3 Top Rated Capabilities

3 Top Rated Features

2022

Nextiva Business Communication Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nextiva Business Communication Suite.

91 Likeliness to Recommend

2
Since last award

88 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nextiva Business Communication Suite?

5% Negative

0% Neutral

95% Positive

Pros

Trustworthy
Respectful
Client Friendly Policies
Altruistic

Feature Ratings

Average 83

Secure Access

Continuous UCC

Communications

Call Management

Session Border Controller

Speech Access and Personal Assistant

Web & Desktop Conferencing

Mobility

Audio Transcription

Centralized Management Portal

Analytics Reporting

Vendor Capability Ratings

Average 82

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of Customization

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Nextiva Business Communication Suite Reviews

David V.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Nextiva is a stable and dependable product

Likeliness to Recommend

10 /10

What differentiates Nextiva Business Communication Suite from other similar products?

Ease of implementation, use, and management

What is your favorite aspect of this product?

User-end access to make changes

What do you dislike most about this product?

I really have not found anything I dislike

What recommendations would you give to someone considering this product?

I would recommend making sure your broadband circuit has enough bandwidth for the additional IP phones and traffic

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Steven J.

Role: Operations
Industry: Electronics
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Easy to use. Highly-rated experience.

Likeliness to Recommend

10 /10

What differentiates Nextiva Business Communication Suite from other similar products?

Not sure, Been years since we looked at another solution.

What is your favorite aspect of this product?

Ease of use. Limited (if no) downtime.

What do you dislike most about this product?

Mobile app could be improved.

What recommendations would you give to someone considering this product?

I would have no hesitation supporting a decision to use Nextiva.

Pros

Reliable
Trustworthy
Respectful
Fair

Role: Industry Specific Role
Industry: Healthcare
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2024

Easy to use and would definitely recommend it.

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

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Nextiva Business Communication Suite

What is Nextiva Business Communication Suite?

Company Details

Need Assistance?

Awards & Recognition

Nextiva Business Communication Suite Ratings

91 Likeliness to Recommend

2 Since last award

88 Plan to Renew

3 Since last award

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Nextiva Business Communication Suite?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Access Establishment of a VPN session to the internal phone system.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Communications Includes communication portals, secure messaging, and automated alerts.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Nextiva Business Communication Suite Reviews

David V.

Nextiva is a stable and dependable product

Likeliness to Recommend

Pros

Steven J.

Easy to use. Highly-rated experience.

Likeliness to Recommend

Pros

Easy to use and would definitely recommend it.

Likeliness to Recommend

Pros

Most Popular Nextiva Business Communication Suite Comparisons

Microsoft Teams

Webex Calling

Google Voice

Zoom Workplace

Avaya Experience Platform

RingCentral MVP

2
Since last award

3
Since last award

1
Since last award

Feature Ratings

Secure Access

Continuous UCC

Communications

Call Management

Session Border Controller

Speech Access and Personal Assistant

Web & Desktop Conferencing

Mobility

Audio Transcription

Centralized Management Portal

Analytics Reporting

Vendor Capability Ratings

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of Customization

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement