New Relic Logo Award Winner Product Badge
New Relic Logo Award Winner Product Badge
New Relic, Inc.

New Relic

8.8 / 10
Category
New Relic
8.8 / 10

What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details


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Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

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New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

1% Negative
9% Neutral
90% Positive

Pros

  • Reliable
  • Efficient Service
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 86

Application Metric Reporting

88

Application Request Tracing

87

Error Reporting

87

Application Discovery

87

Transaction Request Performance

87

Dependency Tracking

86

Application Logging

86

Code Performance Monitoring

85

Cloud/On-Prem/Hybrid Deployment

85

Server Monitoring

85

Enterprise Cloud Platform Support

85

Vendor Capability Ratings

Average 83

Ease of Customization

95

Quality of Features

94

Availability and Quality of Training

92

Ease of Data Integration

92

Ease of IT Administration

92

Breadth of Features

89

Vendor Support

88

Ease of Implementation

87

Product Strategy and Rate of Improvement

87

Usability and Intuitiveness

87

Business Value Created

78

New Relic Reviews

Vishal S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Great product and competition is plentiful

Likeliness to Recommend

6 / 10

What differentiates New Relic from other similar products?

It has new age features.

What is your favorite aspect of this product?

The feature-robust set.

What do you dislike most about this product?

Integration limitations.

What recommendations would you give to someone considering this product?

Consider this and consider the competition.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Inspires Innovation
  • Saves Time

Cons

  • Vendor Friendly Policies
  • Vendor's Interest First

Shubham A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

New Relic Easy to use and Intuitive Interface

Likeliness to Recommend

10 / 10

What differentiates New Relic from other similar products?

New Relic stands out for its seamless integration of application and infrastructure monitoring, providing comprehensive insights into system performance.

What is your favorite aspect of this product?

My favorite aspect of New Relic is its user-friendly interface, simplifying complex monitoring tasks with intuitive design.

What do you dislike most about this product?

My main dislike with New Relic is its pricing structure, which can be relatively high for smaller businesses or projects with budget constraints.

What recommendations would you give to someone considering this product?

i will recommend this it business to monitor application

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kartik ..

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

In the Observability Domain New Relic is the best

Likeliness to Recommend

9 / 10

What differentiates New Relic from other similar products?

Its ability to Perform Application Monitoring way better than any other observability tool. And its Sources and Decisions Parameter

What is your favorite aspect of this product?

The synthetics and the NRQL's

What do you dislike most about this product?

Nothing as of now

What recommendations would you give to someone considering this product?

Its a great observability tool

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

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